Civil Air Patrol · 4 hours ago
Membership Customer Service Representative
Montgomery, AL
Full-time
Onsite
Entry Level
$24.50/hr - $24.50/hr
2+ years expCivil Air Patrol is a mission-driven organization that supports nationwide operations. The Membership Customer Service Representative plays a crucial role in answering the main customer service phone line and processing new member applications, renewals, and charter actions.
AssociationCommunitiesNon Profit
Responsibilities
Answers telephone and direct calls to appropriate staff members
Greets visitors and provides assistance when possible
Performs all processing actions associated with membership applications and renewals to include screening for eligibility, inputting data into the personnel data system and balancing dues submitted
Responds to routine inquiries when possible and verifies membership
Ensures that money received is accurate and accounted for
Maintains record of amount received and transfers to Financial Management Directorate for deposit
Processes credit card transactions
Qualification
Required
High school diploma/GED required
Minimum two years' previous customer service experience required
Demonstrated proficiency using Microsoft Outlook, Word and Teams software
Ability to compose non-technical correspondence using a strong command of the English language and proper punctuation is required
Excellent attention to financial details and accuracy is required and must be able to use a 10-key calculator
A clear and pleasant speaking voice with critical thinking and problem-solving interpersonal skills is required
Strong communication skills and the patience to assist technologically diverse customer base
Preferred
Associate degree highly desired
Benefits
Comprehensive Health Coverage: Medical, dental, and vision plans.
Flexible Spending Accounts: Health and dependent care.
Retirement Savings: 401(k) with employer match.
Paid Time Off: Generous vacation, sick and personal leave, and holidays.
Professional Development: Training programs and certification support.
Life Insurance: Employer-paid coverage.
Supplemental Insurance: Disability, critical illness, accident, and hospital indemnity.
Flexible Work Options: Hybrid work eligibility and family-friendly policies.
Company
Civil Air Patrol
Civil Air Patrol is a non-profit organization that supports Americas communities.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Edward Phelka
Chief Executive Officer and National Commander
Keith Barnhart, CPA, CFE, CISA, CITP
Deputy Chief Financial Officer
Recent News
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