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NEOGOV · 8 hours ago

Motor Vehicle Training & Development Supervisor-164624

Brighton, CO

Full-time

Onsite

Mid, Senior Level

$62K/yr - $71K/yr

3+ years exp

NEOGOV is part of Adams County, dedicated to serving the community with integrity and innovation. The Motor Vehicle Training & Development Supervisor is responsible for organizing and administering an effective training program for the Motor Vehicle Division, ensuring compliance with applicable laws and providing ongoing training for all employees.

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Responsibilities

Organizes and administers an effective training program for the Motor Vehicle Division of the Clerk and Recorder’s Office

Effectively communicates and trains on applicable laws, rules, regulations, and procedures to ensure compliance

Provides initial and ongoing training for all Motor Vehicle employees, which can be measured for effectiveness

Provides community outreach and education programs to dealers and lending institutions

Requires a curious mindset for continuous strategic actions to keep new employees motivated, focused, and fully productive for the benefit of the organization and the public

Lead a team using strong collaboration and communication skills to reach strategic, operational, and performance goals

Work collaboratively to provide knowledge of State statutes, rules, regulations, County and State procedures, policies, and forms applicable to the operations of the Motor Vehicle Department to direct and guide the staff

Committed to the department’s growth and innovation by setting performance standards and objectives and executing a timely follow-through to achieve peak performance

Administer new and ongoing employee training utilizing adult learning techniques

Maintain and update an effective curriculum and training materials necessary for training

Create and maintain a Train the Trainer process to assist office leadership in creating and providing individualized training to all motor vehicle team members

Maintain and distribute the monthly 'Did You Know' newsletter

Work with senior leadership and the Motor Vehicle Compliance & Development Manager to develop an effective communication procedure for relaying changes regarding emissions, insurance, sales tax, titling, registrations, etc., to the Motor Vehicle division

Provide guidance and training for proper implementation and application

Perform orientation for new employees on office policy, procedures, and structure

Support continuous, personal, professional, and organizational improvement

Provides consistent and unbiased treatment to all team members

Examine, analyze, and train the compliance of legal documents for statutory and department compliance

Ensure confidentiality of personally identifiable information (PII) in accordance with the Driver’s Privacy Protection Act of 1993 (DPPA)

Ensure the training room inventory's accuracy, availability, and security

Establish instructional objectives and determine a tracking methodology, i.e., documentation and reports of employee training and ongoing needs

Assist senior leadership when needed with developing and coordinating testing and interview processes for new hires as well as career progression for existing staff in the Motor Vehicle department

Coordinate with Motor Vehicle Operations Manager and Motor Vehicle Operations Coordinator to facilitate the placement of new employees in the various offices within motor vehicles

High level of responsibility for the department’s recruitment, hiring, and retention

Assist with interviewing candidates for employment

Work with motor vehicle trainers from other counties and the Department of Revenue in developing statewide training resources

Be involved with the various statewide working groups i.e., Motor Vehicle Statute Review Committee, DRIVES Requirements and Implementation, and the State Training Working Group

Assist the Motor Vehicle Compliance & Development Manager with outreach and community educational programs when needed

Regularly consult with the Motor Vehicle Compliance & Development Manager and Motor Vehicle Operations Manager regarding staff progress and performance levels during training

Interpret and ensure compliance with Colorado, national and international laws that govern vehicle titling and registration processes

Responsible for oversight of all payroll, timekeeping, and leave within the training department. Ensure employee absences stay within the department policy and enforce such policies as appropriate

Create and promote a positive work culture and influence the overall direction of the training room in alignment with the county Norms, Values, Cultural Competencies, and the Clerk and Recorder’s Purpose Statement

Ability to exercise a high degree of interpersonal skills to influence persons at all levels

Directs, Motivates, delegates, and empowers staff in successfully performing their tasks and responsibilities while encouraging innovation

Performs other related duties and responsibilities as required

Exercises direct supervision over new employees

Qualification

Motor Vehicle Department knowledgeAdult learning techniquesSupervisory experienceCustomer service skillsCommunication skillsAnalytical skillsTraining presentation equipmentInterpersonal skillsOrganizational skillsProblem-solving skillsWritten communication

Required

Minimum of three (3) years' experience in a Motor Vehicle department

Minimum of two (2) years of supervisory experience is required

High school education or equivalent

Class R" driver's license, state-mandated auto insurance, and own transportation are required

Ability to become deputized

Must pass a criminal background check

Ability to work at various branch offices throughout the County

Must pass pre-employment assessments

Must comply and maintain a yearly Drivers Privacy Protection Act (DPPA) training certification

Must comply and maintain a yearly cyber network security training certification

Must comply and maintain a yearly Department of Revenue County Security Administrator Training Certification

Must comply with the State of Colorado's New Hire Onboarding Training Plan

Thorough knowledge of statutes, rules, regulations, and forms pertaining to motor vehicle titling and registration, lien filing, fees, and taxes

Understanding of the motor vehicle processes as they pertain to emissions and insurance requirements

Knowledge of interpersonal communication skills and ability to establish effective harmonious working relationships with County staff, officials, the public, other government agencies, and entities

Strong customer service skills and the ability to train the division's customer experience expectations are required

Ability to produce written correspondence or documentation using proper grammar and form

Ability to communicate clearly and concisely, both verbally and in writing

Ability to operate audiovisual equipment and/or any other training presentation equipment

Ability to measure progress periodically after the employee completes training

Ability to perform the essential functions of the position

Ability to work extended hours as needed