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The Container Store · 1 week ago

Trade Program Manager

US-TX-Coppell

Full-time

Hybrid

Mid Level

The Container Store is a leading specialty retailer of storage and organization products in the United States. They are seeking a Trade Program Manager responsible for driving customer experience and sales through the Trade program, collaborating with various teams to enhance program engagement and success.

Customer ServiceDeliveryFurnitureHome DecorOffice SuppliesRetail

No H1B

Responsibilities

Evaluates and refreshes Trade Program initiatives to maintain relevance and engagement, including the Trade administration portal and application process, and reporting metrics

Supports the Trade program, including external communication, and internal communication and supports company initiatives and selling strategies

Facilitates store education on program offerings, and partners on collaboration and leverage across areas to drive leads, sales, and customer experience

Responsible for Trade program membership roster, application and approval process, and email opt-outs; ensures team responds to all inquiries and questions within the required time limit

Responsible for Trade Program administrative duties including Tax-Exempt enrollment and Designer and Trade program sale reconciliations

Supports Design Specialists with Design, feedback, and suggestions to assist with being relevant to the Trade Industry

Actively participates in professional organizations and events as requested

Gathers, reports, and communicates customer and partner feedback on service, program benefits, and customer experience; addresses any customer or partner complaints

Maintains current knowledge of The Container Store business, brands, and product offerings, as well as industry and competitor trends and updates

Maintains knowledge of and ensures compliance with company policies and procedures

Consistently arrive promptly to work the assigned schedule

Maintain discretion related to all confidential/sensitive company and customer or partner information

Perform other tasks and duties, as required

Qualification

Custom Closet experienceSalesforce experienceReporting skillsTime managementOrganizational skillsIndustry knowledgeComputer skillsCommunication skillsAttention to detailRelationship building

Required

College degree required

Demonstrated aptitude for building and maintaining effective relationships

Attention to detail and excellent reporting and documentation skills

Strong time management and organizational skills with the ability to successfully manage multiple projects at once

Ability to travel up to 10% based on the business needs

Strong computer skills: proficiency in Outlook, Excel, Word, and PowerPoint

Ability to work effectively and efficiently from a remote location based on the Company Telecommuting Policy

Ability to work in a constant state of alertness and a safe manner

Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs

Knowledge of industry business and passion for following trends in the industry

Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization

Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week

Flexible, with a positive attitude and passion for knowledge

Possesses focused attention to detail while working quickly and accurately under pressure

Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information

Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

Preferred

Experience in the Custom Closet and Storage industry and/or working with design professionals is highly desired

Salesforce systems experience a plus

Benefits

Competitive health, dental, and vision plans

401(k) retirement savings plan

Unique "1equals3" website

Competitive sick pay and PTO plan

Basic life insurance, disability insurance options, accident insurance, critical illness insurance and flexible spending accounts (FSAs)

Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program

Paid holidays, gym membership discounts, and a qualified transportation benefits program

Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance

We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.