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ShyftOff · 9 hours ago

Content Specialist

Tampa, FL

Full-time

Onsite

Entry, Mid Level

ShyftOff is a company that revolutionizes contact center operations through an agentic workforce delivery platform. As a Content Specialist, you will create and manage both external marketing content and internal communications to enhance the company's voice and engagement across various channels.

Call CenterCustomer ServiceOutsourcingSoftwareTelecommunications

Responsibilities

Help develop and execute the content calendar for external marketing: blogs, thought-leadership articles, case studies, social media posts, email campaigns, campaign landing pages

Write and edit high-quality content that resonates with contact-center executives, decision-makers, and internal audiences—ensuring strong storytelling, clarity of message, and brand voice

Create social media content (platforms may include LinkedIn, X/Twitter, Instagram, etc) that drives engagement, meets KPIs, and supports campaigns

Collaborate on larger marketing projects and campaigns (including research, planning, creative briefs, vendor coordination, timeline management)

Support relationships with external marketing vendors (writers, designers, social agencies, PR firms) and internal stakeholders; ensure deliverables are on time, on brand and high quality

Support internal communications: writing and distributing company announcements, newsletters, agent/employee communications, intranet content, internal campaign messaging

Ensure consistent voice, messaging and branding—both externally and internally

Monitor content performance metrics, help optimize based on analytics and feedback

Actively contribute to the startup growth mindset: be flexible, agile, and willing to wear multiple hats as we scale

Qualification

Content marketingSocial media managementProject managementInternal communicationsB2B marketingSaaS experienceContact-center industryCreative thinkingAttention to detailVerbal communicationAdaptabilityCollaboration