Cleveland Clinic · 2 hours ago
Appointment Center Patient Service Specialist IV
Beachwood, OH
Full-time
Onsite
Mid Level
$16.47/hr - $23.61/hr
3+ years expCleveland Clinic is recognized as one of the top hospitals in the nation, dedicated to providing patient-first healthcare. The Appointment Center Patient Service Specialist IV role focuses on delivering exceptional customer service to patients, coordinating appointments, and ensuring a positive experience for patients and their families.
Health CareHospitalMedicalNon Profit
Responsibilities
Provide customer service to patients and caregivers
Coordinate services, direct callers to the appropriate scheduling area and provide special instructions
Determine appointment type and urgency, schedule the appointment and communicate scheduling information, instructions and directions
Process and provide outbound call services
Conduct follow-ups in MyChart, web appointment inquiries, and outreach to patients informing them of appointments
Capture and verify referrals, cancellation reasons, insurance coverage and physician data
Process appointment scheduling requests
Resolve patients’ concerns and scheduling issues
Monitor combined registration reports
Identify patients in need of financial counseling to facilitate payment and align insurance coverage
Answer physician hotlines and access department/physician schedules to provide after-hours assistance
Schedule sign language interpreters for Cleveland Clinic’s Main Campus and Family Health Center sites and record interpreter data on the department log
Qualification
Required
High school diploma or GED
Three years of experience working with Cleveland Clinic EPIC OR completion of the Cleveland Clinic Epic Scheduling and Registration and Appointment Center Scheduling trainings OR three years of relevant technical call center experience OR a Bachelor's Degree
Ability to type 25 words per minute
Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to communicate and exchange accurate information
Ability to travel throughout the hospital system
In some locations, ability to move up to 25 pounds
Benefits
Healthcare
Dental and vision benefits
Retirement savings account contributions
Company
Cleveland Clinic
Cleveland Clinic is a non-profit medical center that combines clinical and hospital care with research and education. It is a sub-organization of Ashtabula Regional Medical Center.
10001+ employees
H1B Sponsorship
Cleveland Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (78)
2023 (102)
2022 (60)
2021 (71)
2020 (46)
Funding
Current Stage
Late StageTotal Funding
$362.54MKey Investors
National Institutes of HealthNational Cancer InstituteAgency for Healthcare Research and Quality
2023-02-21Grant· $3.14M
2022-09-22Grant· $7.9M
2022-06-30Grant· $14.2M
Leadership Team
Delos Cosgrove
CEO & President
Tomislav Mihaljevic
President & Chief Executive Officer, Cleveland Clinic
Recent News
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2025-12-24
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2025-12-12
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