Ideamine Technologies (Acquired by Netrix Global) ยท 8 hours ago
Computer Support Analyst II
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
2+ years expNetrix Global, an award-winning provider of cybersecurity and end-to-end IT services, is seeking a Computer Support Analyst II. This role involves providing technical assistance and support to clients and internal teams, diagnosing hardware and software issues, and ensuring the overall functionality of IT systems.
Cloud ManagementCustomer ServiceDevOpsSoftware
Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Install, configure, and maintain hardware and software components of computer systems
Troubleshoot and resolve technical issues related to operating systems, networks, applications, and peripherals
Perform regular upgrades to ensure systems remain updated and secure
Collaborate with IT teams and vendors to ensure seamless integration and operation of systems
Create and maintain technical documentation and manuals
Train end-users on new hardware and software applications
Conduct remote troubleshooting when necessary
Ensure all IT equipment complies with organizational policies and procedures
Maintain confidentiality and security of all company and client information
Ability to work overtime where needed during the busier tax season months for an accounting firm customer (2/1-4/30 each year)
Ability to travel up to an hour in any direction, from downtown Chicago, IL for needed customer L2 work
Ability to work remotely outside of the defined tax season dates (2/1-4/30 each year is the tax season) to perform remote L2 work
Qualification
Required
2 plus years of proven experience as a Computer Support Analyst or similar role
Proven experience as a Computer Support Analyst or similar role
Strong knowledge of computer systems, hardware, and software applications
Proficiency in troubleshooting technical issues and providing timely solutions
Excellent communication skills, both verbal and written
Ability to work independently and collaboratively within a team environment
Strong analytical and problem-solving skills
Preferred
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
Benefits
Competitive compensation package
Comprehensive group benefits to meet the needs of you and your family
Flexibility
Time off when you need it
Casual work environment
Company
Ideamine Technologies (Acquired by Netrix Global)
Netrix Global is an engineering-led IT consultant and managed service provider with over three decades of experience.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-10-26Acquired
Company data provided by crunchbase