Mammoth Holdings · 2 weeks ago
General Manager
Knoxville,TN,US
Full-time
Onsite
Director/ExecutiveMammoth Holdings is a company that prides itself on providing excellent customer service and maintaining a strong community presence. As a General Manager, you will oversee site operations, manage team performance, and implement sales strategies to ensure exceptional customer experiences.
Automotive
Responsibilities
Oversee operations at a site level, ensuring everything runs smoothly
Manage team performance and maintain top-of-the-line car washes
Deliver a stellar customer experience
Work closely with the regional Director of Operations to implement local sales strategies
Optimize site performance and ensure the team is delivering on the commitment to quality service
Lead operations in a high-volume, customer-focused service environment
Promote sales initiatives through superb customer service
Coach and develop team members to achieve their best
Engage in sales and marketing strategies to drive customer growth and improve the site's online reputation
Adapt quickly to changing business needs, including flexing labor during peak times
Lead cross-functional teams to work collaboratively toward operational goals
Manage and resolve damage claims, oversee procurement of site supplies, and maintain high standards for site condition
Empower team members rather than micromanaging responsibilities
Represent the company in local outreach and marketing efforts
Maintain a high standard of customer service and build strong, cohesive teams
Perform all other duties and tasks as assigned by the supervisor/manager to meet business needs
Qualification
Required
Have a proven ability to lead operations, preferably in a high-volume, customer-focused service environment
Share our commitment to a sales-driven culture, and have previously led and trained teams to promote sales initiatives through superb customer service
Have a talent for optimizing team performance, coaching and developing team members to achieve their best
Understand how to engage in sales and marketing strategies to drive customer growth and improve a site's online reputation
Are skilled at adapting quickly to changing business needs, including flexing labor during peak times and ensuring the team is always prepared for success
Have excellent communication skills and can lead cross-functional teams (including contracted services and technical support) to work collaboratively toward operational goals
Are experienced in managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high standards for site condition
Have a leadership philosophy that emphasizes empowering team members, rather than micromanaging responsibilities
Are passionate about community engagement and representing the company in local outreach and marketing efforts
Are driven to maintain a high standard of customer service and have a track record of building and leading strong, cohesive teams
Will perform all other duties and tasks as assigned by the supervisor/manager to meet business needs
Benefits
Lucrative bonus program
Company
Mammoth Holdings
Mammoth Holdings is a holding company that owns multiple car wash brands and operates 30 stores in 5 states.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chip Hackett
Co-Founder
Recent News
2024-11-21
2024-11-11
Company data provided by crunchbase