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DecisionHR · 6 hours ago

Benefits Specialist

St. Petersburg, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

DecisionHR is a Professional Employer Organization (PEO) located in St Petersburg, FL, dedicated to providing industry-leading human resource solutions. The Benefits Specialist role focuses on delivering exceptional customer service to clients and employees regarding benefits, including assistance with Open Enrollment and Benefits Plan administration.

ComplianceEmployee BenefitsFinancial ServicesHuman ResourcesRisk Management

Responsibilities

Provide excellent customer service to clients, employees, and field partners via calls, faxes, and emails

Provide support for new client enrollment in DHR benefit programs

Answers certain incoming phone calls for the benefits department about health plans and providers

Can perform large data entry and reconciliation projects within reasonable timeframes and with high levels of accuracy

Reacts within specified time frames to all inquiries and maintains superior client relationships

Provides ongoing support for clients enrolled in DHR benefit programs

Researches and resolves basic product and service issues from the field, clients, and their employees to maintain accurate and timely responses

Documents information to track interactions and the resolution of issues

Guides clients and their employees regarding product offerings, including setup and use of Health & Benefits online portals to ensure optimal client retention

Performs data input and maintains strong prioritization and organizational skills, and professional communications in all interactions

Interact with carriers and vendors to resolve customer needs

Participates in special projects as needed

Proactively strives to solve client issues that are benefit-related and seeks assistance when the solution isn’t easily obtained

Comprehensive understanding of the Affordable Care Act (ACA) with hands-on experience reading and interpreting ACA eligibility reports and ensuring compliance with ACA requirements