Equity Bank · 4 hours ago
Retail Banking Support Specialist
Wichita, KS
Full-time
Onsite
Entry Level
$40K/yr - $42K/yr
2+ years expEquity Bank is a full-service community bank based in Wichita, Kansas, seeking a Retail Banking Support Specialist to enhance client relationships and deliver banking products. The role involves providing support to retail branch employees, developing training programs, and ensuring compliance with banking regulations.
BankingFinanceFinancial Services
Responsibilities
Provide Support to Retail Branch Employees & Management
Deliver support of operational, product, compliance, system and any other issues daily via telephone or email
Develop and update retail operating procedures and intranet resources
Partner with support departments and frontline retail associates to determine issues and needs
Take ownership of issue and provide timely follow-up with associates, and management as needed
Make supervisory decisions in order to assist retail branch employees and management in researching/resolving issues
Seek out ways to streamline processes and remove obstacles or barriers to success for frontline teams
Facilitate Training Sessions
Develop and deliver training curriculum, which may be a mix of computer-based training, conference calls, in-person workshops (classroom) and/or webinars
Plan and conduct ongoing workshops to meet business needs
Provide additional training support to other areas of the bank as needed
Plan and conduct bank conversion training as applicable
Periodic overnight travel to other Equity Bank markets required as needed. Travel is anticipated to be 10% during normal course of business; up to 80% during bank conversion planning and training
Coordinate Projects
Lead and complete projects as assigned
Assist with development and rollout of new or revised products, services, procedures and protocols
Demonstrate Compliance with Applicable Laws and Regulations
Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures
Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position
Complete periodic compliance training
Regular and reliable attendance
Perform other duties as assigned or required
Qualification
Required
High School Diploma or equivalent
2+ years Bank Experience required
Excellent interpersonal, verbal, and written communication skills
Ability to analyze, investigate and achieve results
Computer proficiency in Windows-based systems
Ability to maintain a high degree of confidentiality
Strong attention to detail and organizational skills
Ability to multitask answer phones, emails, and work on projects simultaneously
Capable of working with a team to determine solutions
Preferred
2+ years Customer Service experience preferred
Benefits
Health, Dental & Vision Insurance
Group Life & Long-Term Disability Insurance
Flexible Spending & Health Savings Accounts
Group Cancer Insurance
401(K) Retirement Plan w/ Company Match
Generous Vacation & Sick Time
Employee Stock Purchase Plan (ESPP)
Pet Insurance
Retail Banking Benefits
Company
Equity Bank
Equity Bank is a commercial bank that offers financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Elliott
Chairman Of The Board
Recent News
2025-12-25
2025-12-06
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