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Easterseals-Goodwill Northern Rocky Mountain · 8 hours ago

Customer Service Representative

Billings, MT

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Easterseals-Goodwill Northern Rocky Mountain is a nonprofit organization dedicated to supporting individuals and communities. They are seeking a Customer Service Representative to assist guests and donors, manage retail operations, and ensure a clean and organized store environment.

Addiction TreatmentElder CareHealth CareHome Health CarePersonal DevelopmentPersonal Health

Responsibilities

Greets and assists guests and/or donors

Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean

Performs duties according to the established Best Practices of ESGW

The Customer Service Rep position requires a demonstration of competence in cashiering

Must be willing to be flexible in work assignments to satisfy store needs

Must be cross-trained and assist in all aspects of retail operations, as directed

Ensures guest service standards are met

Utilizes the 'Guest Ready' book to help keep the store clean and organized

Acknowledges and greets guests who come within 10 feet

Asks guests to 'Round-Up' to generate funds to support programs

Accurately processes guest merchandise-return transactions

Witnesses Team Member purchases, according to policy

Completes quarterly Safety Analysis

Monitors potential safety hazards, reports them, and helps correct them

Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors

Applies Guest Service standards; providing clean and organized work area at check stands

Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team

Qualification

Cash register operationsCustomer service standardsMerchandiseWork with diverse peopleRepetitive task performanceCurrent trends

Required

Knowledge of merchandise, cash register operations, and change-making

Ability to work with people having different abilities

Able to perform repetitive tasks independently

Knowledge of current trends helpful

Must be able to work flexible hours, days, evenings, and weekends. Available to work all shifts (weekends and nights a must)

All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment

Requires standing, stooping, bending, and carrying for entire shift (excluding break times). Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation

Requires standing, stooping, bending, or carrying for extended periods. Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance. Requires tolerance to extreme changes in temperature and humidity

Ability to move independently or with reasonable accommodation within the facility and community

Applicant must be physically and mentally able to perform all job requirements

Able to stand, stoop, bend, or carry for extended periods

Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance

Able to go up and down steps

Tolerance to extreme changes in temperature and humidity

0-2 years experience

High school/Equivalent