Technical Support Specialist jobs in United States
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Fortis ยท 8 hours ago

Technical Support Specialist

positionPlano, TX
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Fortis is a leading company in next generation payment technologies and solutions, focusing on transforming payments into a competitive advantage. As a Technical Support Representative, you will provide first-line support for merchants using Fortis products, handling inbound requests and troubleshooting related issues.

B2BFinanceFinancial ServicesPaymentsSoftware
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H1B Sponsor Likelynote

Responsibilities

Provide technical support for Ingenico hardware including setup, installation, and basic troubleshooting
Assist merchants with navigation and functionality of the Fortis Gateway
Process deployment requests and reprogramming for payment terminals
Troubleshoot basic hardware/software issues and escalate when needed with gateways and payment processing terminals
Manage terminal replacements and warranty claims
Respond to support inquiries via phone, email, chat, and case management systems
Research and resolve issues using internal documentation and resources
Ensure accurate documentation of issues, actions taken, and resolutions in support systems
Use the company Wiki and other internal tools to find and follow documented procedures
Work closely with internal teams to escalate issues and collaborate on solutions
Maintain awareness of updates to Fortis products and services

Qualification

Ingenico hardware supportTechnical troubleshootingCustomer service experiencePayments knowledgeClear communicationProblem-solving skillsTeamwork

Required

Education: High school diploma or equivalent required; relevant coursework or degree preferred
Experience: 1+ year in customer service or tech support; experience in payments or POS hardware is a plus
Technical Skills: Basic knowledge of hardware setup/troubleshooting (Ingenico preferred); ability to learn internal tools and platforms
Communication: Clear verbal and written communication skills; comfortable supporting customers via phone, email, and chat
Problem-Solving: Strong troubleshooting skills with attention to detail and accurate case documentation
Teamwork: Collaborative mindset with a willingness to learn and adapt in a fast-paced environment

Preferred

relevant coursework or degree preferred
experience in payments or POS hardware is a plus
Ingenico preferred

Company

Fortis

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Fortis delivers comprehensive payment solutions and commerce enablement to software partners and developers, processing billions of dollars annually.
dateFounded in 2009
location
Plano, Texas, USA
people-size201-500 employees
web-link
https://fortispay.com

H1B Sponsorship

Fortis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Lovell Minnick Partners
2025-03-12Private Equity
2019-12-17Private Equity

Leadership Team

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Greg Cohen
Chief Executive Officer
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Kevin Shamoun
SVP Product & Innovation
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Recent News

PR Newswire
Fortis Appoints New CFO and CROO to Drive Next Growth Phase in Payments Technology
2025-11-07
Crowdfund Insider
FUTR, Zonetail Debut Canadian AI-Powered Rent Reporting Program
2025-10-28
PR Newswire
Fortis and BigCommerce Announce Payments Partnership to Simplify Checkout and Accelerate Business Growth
2025-09-17
Company data provided by crunchbase