Project Resources Group, Inc. · 6 hours ago
Claims Specialist
Charlotte, NC
Full-time
Onsite
Mid Level
$19/hr - $23/hr
3+ years expProject Resources Group (PRG) is seeking a Claims Recovery Specialist for their Charlotte, NC office. The role focuses on recovering third-party property and utility damage claims, requiring strong negotiation skills and collaboration with insurance providers and liable parties.
AppsConsultingCRMInformation TechnologyReal EstateSoftware
Responsibilities
Resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility damages across multiple state lines, via phone, email, and letters
Work directly with liable parties’ insurance providers to defend and negotiate claims settlements
Collaborate with claims departments and management of liable parties, from small businesses to large corporations to municipalities
Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc
Develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel
Conduct 40-50 inbound/outbound calls daily, approximately 2-2.5 hours of total talk time throughout the day
Enter notes and documentation throughout the recovery process into the company’s proprietary Claims Database Tool
Use a calendar and diary system to coordinate handling claims to be worked twice weekly
Follow advanced claim handling procedures as detailed by the OPD Claims Manager
Use photographs, narratives, job costs, site sketches, locate tickets, and other components on-site field investigators provide to visualize and understand the damage scene to defend liability accurately
Participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals
Maintain a working knowledge of the entire PRG claims recovery process
Qualification
Required
Motivated, detail-oriented professionals with strong negotiation skills
Experience in collections or insurance adjusting
Ability to resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility damages
Ability to work directly with liable parties' insurance providers to defend and negotiate claims settlements
Ability to collaborate with claims departments and management of liable parties
Ability to learn, understand, and utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc
Ability to develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel
Ability to conduct 40-50 inbound/outbound calls daily
Ability to enter notes and documentation throughout the recovery process into the company's proprietary Claims Database Tool
Ability to use a calendar and diary system to coordinate handling claims
Ability to follow advanced claim handling procedures as detailed by the OPD Claims Manager
Ability to use photographs, narratives, job costs, site sketches, locate tickets, and other components to visualize and understand the damage scene
Ability to participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals
Ability to maintain a working knowledge of the entire PRG claims recovery process
Preferred
Strong proficiency in Microsoft Word, Outlook, and Excel
Tech-savvy with the ability to quickly adapt to new software and systems
Excellent written and verbal communication skills, with an emphasis on professional phone and email correspondence
Familiarity with the construction, cable, or utility locate industries
Understanding of B2B construction, claims management, recovery, or insurance claim negotiation and settlement processes
Ideally, 3–5 years of experience in claims, recovery, and/or the insurance industry
College education
Bilingual in Spanish
Benefits
Medical, dental, and vision coverage for employees and dependents
401(k) retirement plan, with company match after 1 year
Short-term disability coverage after 1 year
Paid time off and holidays
Additional perks such as company-paid life insurance, and other supplemental insurances available
Company
Project Resources Group, Inc.
Project Resources Group is a management consulting company specializing in construction management, OPD, and app development services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Christian Meador
OSP CONSTRUCTION COORDINATOR
Lisa Parrish
Talent Acquisition Business Partner
Company data provided by crunchbase