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MUFG · 3 hours ago

VP – Transaction Banking Digital Channels Identity Product Manager

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$134K/yr - $169K/yr

8+ years exp

Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups, and they are seeking a VP for Transaction Banking Digital Channels Identity Product Manager. This role involves developing online and connectivity banking products with a focus on Client Access Management, ensuring secure access and compliance while managing fraud risks.

Financial Services

Responsibilities

Is a market and subject matter expert in Client Access Management, User Authentication, Portal Administration, and System Integration/Single Sign-on protocols representing industry standards, best practices, and third-party service providers for MUFG channel products

Defining the product strategy and roadmap for identity-related products based on customer needs, market trends, regulations, and the bank's overall strategic goal

Understanding and prioritizing customer needs and challenges related to identity, ensuring the development of solutions that offer user-friendly, secure, and reliable experience

Advocates for outstanding customer experience, providing expertise and leadership on industry standards for Client Access Management, Multi-Factor Authentication, client administration, and user self-service

Understands complex cash management entitlement structures across systems to ensure segregation of client information and user access to data based on company, account, and user level permissions, managed via both delegated and self-service administration and provisioning

Serve as a business owner to technical teams, providing leadership and expertise for maintenance and development of product use cases, requirements, and workflows

Partners with the Product Management team to understand product vision and roadmap to ensure client administration and enrollment capabilities are documented and implemented

Partners with front-line and customer advocacy staff to ensure that feedback about the product experience is obtained, analyzed, and utilized to drive product changes and enhancements

Works with Product Managers on competitive analyses, reporting product performance metrics, strategy planning and presentations

Works with technical teams to monitor product and system performance aligned with Technical and Operational support of the channels

Collaborates with the Product, Channels, and Marketing teams to create and/or maintain all internal and client-facing collateral for client access, authentication, and administration

Establishes and maintains a personal development roadmap to ensure measurable growth and development are achieved

Actively ensures compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, Information Security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures. Successfully completes all requisite corporate and business line compliance training

Qualification

Client Access ManagementUser AuthenticationDigital Product DevelopmentAgile Development ProcessSystem IntegrationCommunication SkillsCreative Problem SolverOrganizational Skills

Required

8+ years of experience working in digital channels software design and development

This position requires a degree from a four-year college (e.g., B.A., B.S.) preferably with a graphic design, computer science, technology, or engineering background

Technical understanding of systems, workflows, and user journeys via an integrated portal experience

Must be able to work independently, collaborating with all levels of business and technology team members

Must be a creative problem solver who is willing to work hard and learn

Strong organization and communication skills are required