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Patterson Companies, Inc. · 9 hours ago

Service Technician

Santa Rosa, CA

Full-time

Onsite

New Grad, Entry Level

$22.60/hr - $27.64/hr

Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. They are seeking a motivated individual with a strong mechanical aptitude to join their Dental Service team, where the core responsibility is to install and repair dental equipment while ensuring excellent customer service.

Health CareMedical DeviceVeterinary

Responsibilities

Install and/or Repair Dental Equipment: The core responsibility for a Service Technician is to observe, listen, learn and apply training. Training is supplied by Service Technician mentors and online training courses through Patterson Technology Academy

Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training

Follow checklists, ensuring all critical parts are examined

Demonstrate knowledge on the installation procedures and jobsite protocol

Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis

Perform other duties as assigned

Customer Service: Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions

Communication: Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience

Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities

Problem Solving Skills: Anticipates problems and customer needs and goes beyond training to find answers

Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships

Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary

Personal/Vehicle Safety: Safety is a primary focus for the Patterson Dental service department. Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle. Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road

Qualification

Mechanical aptitudeCustomer serviceProblem-solving skillsBasic computer skillsCommunication skillsInventory managementMicrosoft OutlookMicrosoft ExcelMicrosoft TeamsWork ethicInterpersonal skillsOrganization skills