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East West Hospitality · 8 hours ago

Vice President Operations

Avon, CO

Full-time

Onsite

Senior Level, Lead/Staff

$150K/yr - $220K/yr

10+ years exp

East West Hospitality is building a new luxury multi-family operating platform and is seeking a senior leader to shape and lead this next phase of growth. The Vice President of Multi-Family Operations will establish, scale, and lead the multi-family division, focusing on financial performance, resident experience, and operational excellence.

ConsultingFinanceHospitalityHotelHuman ResourcesLeisureMarketingProperty ManagementRentalResorts

Culture & Values

Responsibilities

Create and execute the long-term strategy for East West Hospitality’s multi-family division

Design a scalable operating platform, including brand standards, service model, systems, and playbooks

Lead organizational design, staffing models, and leadership development across markets

Establish KPIs, performance benchmarks, and operational scorecards

Full divisional P&L ownership with accountability for NOI, margins, and operational efficiency

Oversee pricing strategy, rent structures, renewals, and expense management

Develop and manage financial models, budgets, and performance forecasts

Partner with ownership groups on capital planning, reinvestment strategies, and long-term value creation

Serve as the primary operational partner to developers, asset managers, and capital partners

Provide operational input during design, programming, amenity planning, and technology selection

Support underwriting, operating proformas, and management agreement discussions

Represent East West Hospitality in investor and developer conversations and industry forums

Establish a luxury, hospitality-infused resident experience that differentiates East West in the market

Ensure consistency in service delivery, communication, and community engagement across properties

Oversee resident satisfaction, reputation management, and retention strategies

Guide lease-up strategy for new developments and corrective action for underperforming assets

Oversee systems selection and implementation (property management platforms, pricing tools, resident apps, access control, emerging technologies)

Ensure compliance with regulatory, safety, and insurance requirements

Qualification

Multi-family operationsP&L ownershipFinancial acumenHospitality-driven serviceLeadership developmentOperational strategyProperty management platformsTeam buildingCollaboration with developersCommunity engagementReputation managementHigh-end residential brandsStrategic mindsetCommunication skills