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Menards · 2 hours ago

IS Menards.com Systems Manager

Eau Claire, WI

Full-time

Onsite

Senior Level

5+ years exp

Menards is seeking a manager in their IS department to oversee teams responsible for the Menards.com website and Menards Mobile App. This role involves managing project deliverables, ensuring system reliability, and developing team talent in a collaborative environment.

E-CommerceManufacturingReal EstateRetail

Responsibilities

Lead a staff of IT professionals and provide coaching and mentoring

Provide strategic and technical guidance to the Developer and Software Engineer team to lead to their deliverables

Own and oversee the overall design and architecture of the solutions being implemented within the team

Ensure adequate coverage for support, releases, and on-call responsibilities

Determine staffing needs; delegate work assignments to ensure support, maintenance and systems development is implemented according to specifications and standards

Work on continuous process improvement and progression of the department standards and procedures with continual education and training of the department staff

Ensure that sound testing procedures are in place and utilized for any production release of equipment or application

Responsible for the project planning, documenting and implementation within the department

Responsible for salary administration and performance monitoring of direct reports in coordination with the Director and CIO

Enforce the corporate and IS Security Guidelines and provide feedback for improvements to this policy

Ensure that team members are cross-trained in all application areas for which the team is responsible

Properly evaluate appropriate vendor proposals and negotiate best value in coordination with the Director

Build relationships with major consultants and vendors in order to facilitate key company initiatives

Communicate in a timely manner with customers, supervisors, staff and peers; produce all management reports accurately on time

Maintain current knowledge of new developments in the technology marketplace and communicate this knowledge appropriately; investigate options and help plan strategies to keep the company in the mainstream of information technology

Responsible for strategic guidance, professional development and performance of direct reports in coordination with the Director

Develop team leads into future managers; building sustainable leadership depth

Ensure sufficient systems capacity and processing capability for organizational needs

Follow and reinforce the 'Menards Values' in all team members

Proactively recommend processes, standards and procedures to prevent problems

Identify problem trends early; develop and execute action plans to determine problems and implement; report any type of problems or potential problems to the appropriate management in a timely manner

Plan and present strategy to meet the current and future needs of respective business areas and review with business user

Ensure that project is correctly planned according to established methodologies and standards

Ensure that project work plan is followed and is updated to ensure customer requirements are met in a timely manner and within allocated budget

Maintain contact and communication with users, appropriate IS team members, directors and upper-level management

Enforce all company and departmental standards and procedures to develop and support projects

Coach and teach staff in proper use, continuous improvement and ongoing implementation of IS Standards and Procedures

Responsible for all quality assurance of projects and project team members' assignments

Balance scope, timeline, and technical risk to meet business outcomes

Responsible for overall data security, confidentiality and prevention of unauthorized attempts to obtain corporate information, corporate assets or access to restricted areas; report all incidents to management

Create and require non-disclosure agreements when applicable

Maintain an in-depth knowledge of the user’s operations and key business rules to facilitate communication regarding requirements

Meet with business users to evaluate and assess customer satisfaction

Ensure Service Level Agreements are developed and met

Analyze user enhancements and maintenance requests, determine priorities and possible solutions and assign resources to complete necessary changes

Ensure Team Leaders and other IS Professionals develop test plans and thoroughly test and debug all programs prior to implementation

Provide technical guidance and escalation support as needed

Other tasks as assigned by the supervisor

Qualification

Management experienceProduction systemsProject managementCI/CD pipelinesSQLObject-oriented designCustomer service skillsAnalytical skillsInterpersonal skillsOrganizational skillsCommunication skills