Rural King · 4 hours ago
Front End Lead (Illinois)
Charleston, IL
Full-time
Onsite
Mid Level
$17.50/hr - $21.35/hr
3+ years expRural King is committed to creating a positive workplace and providing exceptional service to rural communities. The Front End Lead will oversee front end operations, ensuring efficient checkout processes and training for new associates while delivering outstanding customer service.
AgricultureE-CommerceFarmingRetail
Responsibilities
Ensure comprehensive training for new front end associates and oversee their development
Oversee cashier transactions and customer service desk layaway transactions including monthly layaway audits
Empower Cashiers to effectively utilize the cashier script for seamless customer interactions, educations them on company programs such as loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP)
Provide additional assistance to cashiers by running a register to ensure the front-end runs smoothly without interruption
Establish and maintain margin bins to optimize product visibility and organization
Communicate professionally with all Rural King associates and customers
Aid customers by offering load outs, coordinating with Outside Recover Associates to ensure prompt response
Execute accurate cash management, returns, layaways. exchanges, and price dispute resolutions
Set up and manage tax-exempt customer plans, ensuring accuracy and compliance
Ensure proper deactivation of either EAS (Electronic Article Surveillance) devices or spider wrapped products as needed
Assist in shrink awareness by researching all cash shortages and taking corrective action in the register to resolve the problem
Maintain heightened awareness of your surroundings to prevent loss (shrink) and deliver exceptional customer service
Respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself as a representative of Rural King using a professional and friendly demeanor
Complete daily paperwork process including the bank deposit and safe audits
Oversee the popcorn and coffee stations to ensure they are maintained in a timely manner to meet customer demands and maintain a positive experience
Take initiative in ordering necessary store supplies for optimal front-end operations
Oversee the Buy Online Pick Up in Store (BOPIS) process, customer interactions with online transactions, and store fulfillment and customer pickups
Conduct a weekly BOPIS audit, comparing physical products to orders in the systems, identifying items beyond the 14-day pick-up window
Use general office equipment such as telephone, copy machine, fax machine, calculator, computer
Participate in cross-training for flexibility in various departments and responsibilities
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively
Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
Perform other duties as assigned
Qualification
Required
At least 3 years of retail cashier or retail supervisory experience or equivalent combination of experience and education
Meticulous attention to detail and strong math skills for accurate cash handling
Demonstrated ability to thoroughly review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy
Excellent communication skills to implement policies and procedures, direct staff, and provide customer service
Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely
Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
Excellent customer service skills
Proficiency with Microsoft Office Suite or related software
Working knowledge of Microsoft Office Suite
Comfortable navigating computer systems and software to assist customers or manage activities
Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates
Ability to maintain a seated or standing position for extended durations
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
Able to navigate and access all facilities
Skill to effectively communicate verbally with others, both in-person and via electronic devices
Close vision for computer-related activities
Benefits
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
15% Associate Discount
Dave Ramsey’s SmartDollar Program (no cost to you!)
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company
Rural King
Rural King is America's farm and home store that provides essentials to the communities they serve.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
P
Paul Martinson
Chief Financial Officer
Recent News
2025-12-12
2025-11-03
2025-10-13
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