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Renters Warehouse · 8 hours ago

CLIENT SERVICE ADVISOR

Minneapolis, MN

Full-time

Onsite

Entry Level

$18/hr - $20/hr

1+ years exp

Renters Warehouse is seeking a Client Service Advisor to join their team in Minneapolis, MN. This role focuses on handling customer inquiries for tenants and property owners, ensuring a high level of customer service and effective communication.

Property ManagementReal EstateResidential

Responsibilities

Answer inbound client calls to assist and resolve any concerns, using high-performing customer service skills while meeting and maintaining expected KPI's

Case (ticket) management and processing to resolve client concerns

Perform incoming online chats to assist and resolve client concerns

Provide detailed communication and documentation of interactions with clients and employees within Renters Warehouse's CRM

Enforce all lease terms and issue lease violations as needed

Enforce utility bill payment requirements as outlined in the lease

Assist with HOA Rules and Regulations compliance

Work in collaboration with all company departments and employees to maintain an excellent customer experience

Qualification

Customer service skillsCRM proficiencyCloud-based softwareMicrosoft OfficeProfessional demeanorHonestyProblem solvingCommunication skillsNegotiation skillsOrganizational skillsTrustworthiness