Commerce Bank · 3 hours ago
Bilingual Customer Service Representative
St Louis, MO
Full-time
Onsite
Entry Level
$18/hr - $22.10/hr
1+ years expCommerce Bank is dedicated to helping people find financial safety and success while supporting businesses. The Bilingual Customer Service Associate provides high-level customer service and support, resolving inquiries on bank products and policies through various communication channels.
BankingFinanceFinancial Services
Responsibilities
Provide a high level of customer service and support to external customers
Support inquiries received via live chat, email or telephone
Authenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed
Research information and complete data entry to note customer interaction results
Identify and escalate appropriate requests
Remain current with product knowledge and administrative requirements through training
Perform other duties as assigned
Qualification
Required
High school diploma or GED or equivalent combination of education and experience required
Fluent in Spanish and English, written and verbal required
1+ year related customer service experience required
Basic product knowledge
Basic ability to explain bank policies, procedures and/or regulations
Basic ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate
Ability to maintain a high level of customer satisfaction
Ability to meet department efficiency and quality standards within 90 days
Ability to establish quick rapport with customers, actively listen, respond promptly with correct information
Ability to work in a high paced environment and maintain stable performance
Ability to maintain a high degree of confidentiality
Ability to complete and pass new hire quizzes and exam
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
Preferred
1+ years of call center and/or financial service
Benefits
Medical
Dental
Vision
Health Savings
Flexible Spending Accounts
401(k)
Retirement education resources
Flexible schedules
Paid banking holidays
Vacation
Sick and personal time
Employee discounts
Tuition reimbursement
Paid training for 4 weeks
2nd Shift differential for evening schedules
5% pay differential for proven Spanish/English speaking bilingual associates
Company
Commerce Bank
Commerce Bank is a commercial bank that offers financial products and banking services.
1001-5000 employees
H1B Sponsorship
Commerce Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$150M2014-06-18Post Ipo Equity· $150M
1978-01-13IPO
Leadership Team
John Kemper
President & Chief Executive Officer
Robert Holmes
Chairman & CEO
Recent News
MarketScreener
2025-11-01
2025-10-16
Company data provided by crunchbase