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MGM Resorts International · 4 hours ago

Front Desk Clerk - The Signature

LV Metro Area

Part-time

Onsite

New Grad, Entry Level

$19/hr - $19/hr

MGM Resorts International is a vibrant company in the entertainment industry, and they are seeking a Front Desk Clerk at The Signature. The role involves welcoming guests, managing check-in and check-out processes, and ensuring guest satisfaction by addressing their needs and coordinating with other departments.

GamblingHospitalityResorts

Responsibilities

Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics

Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs

Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests

Partner with Housekeeping and other related departments to meet guest expectations and special requests

Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

Perform other job-related duties as requested

Qualification

Guest serviceCash handlingTeam playerCommunication skillsProblem-solving

Required

High School Diploma or GED required

Work varied shifts, to include weekends and holidays required

Preferred

Experience in a similar resort setting

Benefits

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community