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211 San Diego · 2 weeks ago

Resource Database Manager

San Diego,CA,US

Full-time

Onsite

Mid, Senior Level

$82K/yr - $90K/yr

211 San Diego is an organization dedicated to community resource management, and they are seeking a Resource Database Manager to provide strategic leadership for their Resource Database. This role involves overseeing the Resource and Data team, ensuring data integrity, and fostering partnerships to improve community resource accessibility.

Health CareInformation ServicesNon Profit

Responsibilities

Lead a team of Resource and Data Specialists responsible for managing the 211 San Diego Resource Database

Act as both a manager and an individual contributor, working alongside the team on complex edits, high-priority updates, or special projects as needed

Oversee daily operations of the Resource Database, including updating service and eligibility information, validating data accuracy, and ensuring all records meet quality standards

Monitor daily workflow, assign tasks, and ensure the team meets performance goals and update targets (at least 85% of key datasets updated annually)

Conduct regular team check-ins, provide guidance on complex edits, and troubleshoot data or workflow issues as they arise

Utilize reports and dashboards to track progress, identify trends or gaps, and make data-driven decisions to improve database operations

Establish and maintain protocols, policies, and quality standards for database and information management

Ensure compliance with department policies, procedures, and the Alliance for Information and Referral Services (AIRS) Standards for Information and Referral

Serve as the organization’s lead expert on taxonomy terms and their technical and practical implementation

Oversee the application of taxonomy in all database records, ensuring consistent, accurate, and optimized classification of resources

Manage and maintain custom taxonomy sets, program mappings, and utilization in integration projects across systems

Train and support team members and other stakeholders on taxonomy standards, best practices, and utilization

Identify opportunities to enhance taxonomy structure to improve searchability, reporting, and user experience

Serve as the internal subject matter expert on social service and health programs broadly, including key SDOH domains, local and federal systems, and eligibility structures

Work closely with internal SMEs, external partners, and sector experts to remain informed on policy changes and emerging programs

Seek ongoing training, professional development, and external learning opportunities to maintain expertise on SDOH and cross-sector service systems

Collaborate with the internal Training team to develop and maintain content-based trainings that ensure staff understand programs, eligibility, and system navigation

Ensure that program knowledge is effectively shared across internal teams, supporting consistent understanding and accurate service delivery

Represent 211 San Diego in external spaces, cultivating and sustaining relationships with community partners

Serve as a key stakeholder, collaborating with internal teams to ensure accurate, timely, and strategic information sharing

Lead efforts to collect, synthesize, and disseminate relevant information on issues impacting clients and the community, from federal policy changes to local events

Identify emerging trends, gaps, and opportunities to strengthen community partnerships, resource coverage, and community impact

Coordinate with leaders across departments to ensure consistent messaging, alignment of information sharing, and integration of external insights into internal decision-making

Create systems and frameworks for internal and external information-sharing

Qualification

Database ManagementTaxonomy ManagementData AnalysisBilingual SpanishProject ManagementMS PowerPointMS ExcelMS WordMS OutlookCommunication SkillsOrganizational SkillsStrategic Thinking

Required

Proven experience leading data, resource, or information teams in a nonprofit or public service environment

Expertise in taxonomy management or information classification systems

Strong relationship-building and partnership management skills

Experience collecting, analyzing, and sharing critical information across internal and external stakeholders

Excellent communication, organizational, and strategic thinking skills

Excellent computer skills: MS PowerPoint, Excel, Word, and Outlook

A focus on the growth and well-being of people and the communities to which they belong

A positive attitude, desire to learn and grow and aspirations to lead

Preferred

BA/BS Degree preferred, or AA/AS Degree with related experience may be substituted

Strong organizational and project management skills preferred

Knowledge of Inform USA Standards for Information and Referral preferred

Bilingual Spanish preferred

Company

211 San Diego

211 San Diego connects people with community, health, and disaster services through a free, 24/7, stigma-free, confidential phone service and searchable online database.

Founded in 2003