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Four Seasons Hotels and Resorts · 3 hours ago

In-Room Dining Coordinator - One Dalton Street, Boston

Boston, MA

Full-time

Onsite

Entry Level

$31.22/hr - $31.22/hr

1+ years exp

Four Seasons Hotels and Resorts is seeking passionate individuals to join their Food & Beverage team as full-time In-Room Dining Coordinators at their luxurious hotel in Boston. The role involves providing exceptional service by taking guest orders, coordinating with the kitchen, and ensuring timely delivery of food and beverages.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods

Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities

Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests

Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion

Ability to work, weekend, nights and holidays

Qualification

Food service experiencePoint-of-sales systemEnglish proficiencyAttention to detailPositive attitude

Required

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods

Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities

Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests

Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion

Ability to work, weekend, nights and holidays

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered