NEOGOV · 7 hours ago
Patient Services Supervisor - Call Center/ Imaging Dept- Spanish Spkg Preferred (Open & Promo)
County of San Mateo, CA
Full-time
Onsite
Mid, Senior Level
$94K/yr - $118K/yr
4+ years expSan Mateo County Health is seeking experienced Patient Services Supervisors to lead operations at the San Mateo Medical Center. The role involves supervising patient services staff and ensuring efficient operations in both the Comprehensive Call Center and Imaging/Laboratory Department, focusing on enhancing patient access and satisfaction.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Lead, motivate, and support a team of call center and patient access representatives, including scheduling, coaching, and performance management
Ensure efficient patient registration, referral coordination, and timely response to patient inquiries
Monitor call center operations, analyzing metrics to identify areas for improvement and implement solutions that reduce waiting times and increase patient satisfaction
Collaborate closely with clinic management, call center teams (triage and core team members), and cross-functional partners to align call center workflows with clinical priorities and ensure a high-quality patient experience
Oversee data collection, reporting, and compliance with HIPAA and all relevant regulations
Drive process improvement projects and support the rollout of innovative programs or technologies in the call center
Manage purchasing and inventory of office supplies within budget
Attend meetings and provide supervision throughout the County as needed to support team cohesion and operational needs
Manage front desk operations to ensure courteous, efficient patient service and timely check-in/check-out
Maintain service standards, privacy compliance (HIPAA), and support resolution of patient concerns
Oversee imaging scheduling to maximize access, ensure accurate orders, and coordinate urgent cases and cancellations
Supervise insurance verification and authorization workflows to reduce denials and avoid care delays
Serve as a resource for complex coverage and payer issues
Oversee billing requests, documentation accuracy, and charge capture readiness
Collaborate with revenue cycle teams to resolve discrepancies and denials; support audits and quality checks
Supervise patient services staff, providing training, coaching, and performance management
Develop staffing plans, schedules, and coverage models
Implement policies and best practices; monitor productivity, quality, and patient satisfaction using data
Ensure compliance with regulatory standards, payer guidelines, and organizational policies
Qualification
Required
Four years of patient services assistant experience providing office support in a medical or clinic setting
Supervisory principles and practices, including work planning, scheduling, review and evaluation and employee training and corrective action
Policies, procedures and medical terminology related to the organizational area to which assigned
Applicable laws, ordinances, rules and regulations
Business office management practices and procedures, including records management and the operation of standard office equipment
Business arithmetic, including percentages and decimals
Correct English usage, including spelling, grammar and punctuation
Business data processing principles and the use of word processing or computing equipment
Plan, assign, supervise, review and evaluate the work of others
Train others in work procedures
Analyze and resolve office administrative problems
Read, interpret and apply rules, policies and procedures
Organize, research and maintain patient and general files
Compose routine correspondence independently or from brief instructions
Use initiative and sound independent judgment within established guidelines
Establish and maintain effective working relationships with those contacted in the course of the work
Organize and prioritize work, meet critical deadlines and follow up on assignments with a minimum of supervision
Operate standard office equipment, including a word processor, computer terminal and centralized telephone equipment
Preferred
Spanish proficiency highly desirable, but not required
Proficiency with EHR systems (Epic/eCareNext), Microsoft Office, and call or scheduling management tools highly desirable
Benefits
Health and wellness
Financial security
Wellness and professional development programs
Federal Social Security system
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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2025-11-14
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2025-10-31
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