Cleveland Clinic · 9 hours ago
Appointment Center Patient Service Specialist
Beachwood, OH
Full-time
Hybrid
Mid Level
$15.75/hr - $21.65/hr
3+ years expCleveland Clinic is a highly respected healthcare organization dedicated to exceptional patient care. As a Patient Service Specialist in the Appointment Center, you will deliver outstanding customer service by assisting patients with scheduling, insurance verification, and coordinating resources, all while working in a supportive environment.
Health CareHospitalMedicalNon Profit
Responsibilities
Provide customer service to patients, physicians and other callers in a closely monitored call center environment by scheduling appointments, verifying insurance data and coordinating clinic-wide resources
Direct callers to the appropriate scheduling area and provide special instructions
Determine the appointment type and urgency, then schedule the appointment
Communicate scheduling information, instructions and directions
Capture and verify referrals, cancellation reasons, insurance coverage and physician data
Resolve scheduling issues between patients and providers, then review and confirm appointments
Identify patients in need of financial counseling, align correct insurance coverage with type of service provided and process insurance registration
Adhere to strict call center metrics
Qualification
Required
High School Diploma/GED and three years of high touch customer service experience, three years of Cleveland Clinic Epic experience or completion of the Cleveland Clinic Epic scheduling and registration and appointment center training OR Bachelor's Degree
Ability to type 25 WPM
Benefits
403(b) Savings & Investment Plan
Investment Pension Plan (IPP)
Paid Time Off (PTO)
Employee Discounts
Dental and Vision Plans
Life Insurance and Disability
Company
Cleveland Clinic
Cleveland Clinic is a non-profit medical center that combines clinical and hospital care with research and education. It is a sub-organization of Ashtabula Regional Medical Center.
10001+ employees
H1B Sponsorship
Cleveland Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (78)
2023 (102)
2022 (60)
2021 (71)
2020 (46)
Funding
Current Stage
Late StageTotal Funding
$362.54MKey Investors
National Institutes of HealthNational Cancer InstituteAgency for Healthcare Research and Quality
2023-02-21Grant· $3.14M
2022-09-22Grant· $7.9M
2022-06-30Grant· $14.2M
Leadership Team
Delos Cosgrove
CEO & President
Tomislav Mihaljevic
President & Chief Executive Officer, Cleveland Clinic
Recent News
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2025-12-12
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