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Loews Hotels & Co · 3 hours ago

Assistant Front Office Manager - Overnight

Orlando, FL

Full-time

Onsite

Entry, Mid Level

1+ years exp

Loews Hotels & Co is a renowned hospitality company operating iconic hotels and resorts across the U.S. They are seeking an experienced Assistant Front Office Manager to lead the guest services team, ensuring exceptional service and quality. The role involves managing daily operations, supervising staff, and responding to guest feedback to enhance overall guest satisfaction.

Travel

Responsibilities

Manage daily operations of the Front Office Team

Responsible for leading and delivering exceptional guest experience

Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards

Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments

Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction

Oversee room allocations based on guest preferences and coordinate with housekeeping

Implement training programs while mentoring staff to foster professional growth

Serve as the primary contact for internal and external inquiries

Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance

Prepare performance reports for management on operational effectiveness and guest feedback

Collaborate on initiatives to promote hotel services and enhance operational efficiency

Handle emergencies with professionalism while ensuring the safety and security of guests and staff

Perform additional duties as assigned

Manager on duty - overnight

Qualification

Hotel hospitality experienceProperty Management SystemLeadership experienceCustomer service skillsBudgetingFinancial analysisMultitasking abilitiesCommunication skillsProblem-solving skills