Spectra Gutter Systems ยท 4 hours ago
403CSS - Customer Service Specialist
Addison, IL
Full-time
Onsite
New Grad, Entry LevelSpectra Gutter Systems is a leading manufacturer and distributor of painted gutter rainware products in North America. The Customer Service Specialist is responsible for providing exceptional customer service, addressing inquiries, resolving concerns, and building strong customer relationships to contribute to the company's growth and success.
Building Materials
Responsibilities
Provide excellent customer service and support to customers
Address inquiries, resolve concerns, and ensure overall customer satisfaction
Actively listen to customers, understand their needs, and provide appropriate solutions or assistance in a timely and professional manner
Troubleshoot and resolve customer complaints
Develop a strong understanding of the company's products or services
Assist with order processing
Maintain a positive attitude and accurately document customer interactions
Continuously seek process improvements
Ensure that customers are buying the full product mix
Identify and land new business, and maintain current business
Demonstrate exceptional customer service and build rapport with customers
Actively seek opportunities to generate additional sales and focus on customer retention
Qualification
Required
Provide excellent customer service and support to customers
Act as the main point of contact, addressing inquiries and resolving concerns
Ensure overall customer satisfaction
Actively listen to customers and understand their needs
Provide appropriate solutions or assistance in a timely and professional manner
Troubleshoot and resolve customer complaints
Develop a strong understanding of the company's products or services
Assist with order processing
Maintain a positive attitude
Accurately document customer interactions
Continuously seek process improvements
Deliver exceptional customer service and contribute to customer satisfaction
Build customer relationships and uphold the company's reputation
Ensure customers are buying the full product mix
Identify and land new business
Maintain current business
Demonstrate exceptional customer service and build rapport with customers
Actively seek opportunities to generate additional sales
Focus on customer retention
Company
Spectra Gutter Systems
Spectra Gutter Systems is a Manufacturer and Distributor of Rainware within the United States. Founded in St.
Founded in 1978
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Maryam Shezadi
Human Resources Business Partner
Terry E. Lee, II, MBA
Director of Human Resources Business Partners
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