ServiceNow · 8 hours ago
Sr Services Sales Executive-State and Local
United States
Full-time
Remote
Senior Level
7+ years expServiceNow is a global market leader in Information Technology and Services, focused on transforming how organizations work through innovative AI-enhanced technology. The Services Sales Executive is responsible for managing sales opportunities within strategic accounts, ensuring high customer satisfaction and successful delivery of services proposals.
Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Act as the primary point of contact for the customer with regards to ServiceNow’s Expert and Success Services portfolio
Lead engagement negotiation, ensuring legal and operational stakeholder evaluations are performed resulting in acceptable organizational risk taken by ServiceNow
Work with the license and solution sales teams to ensure that Expert and Success services are appropriately positioned on all designated accounts. This may be through ServiceNow staff or through partners or a combination of both
Ensure that plans are developed such that the full array of licensed product may be deployed not just that which might be needed for a first project
After the initial license sale look for other business opportunities within designated accounts which may allow further ServiceNow products to be licensed and keep the sales organization appraised of any such opportunities
Drive the client to provide references
Exceed services sales quotas
Ensure successful transition to the Delivery organization through comprehensive briefings and handover
Identify business development plans for accounts with low customer satisfaction, low adoption/usage and upgrade requirements
Ensure that each Expert and or Success services proposal is contracted such that the chances of successful delivery; on time, on budget and delivering the agreed functionality are maximized
Ensure that each services proposal is drafted to maximize the chances of the client providing high marks for project satisfaction
Drive service references
Ensure that each services contract enables revenue to be recognized in a timely and consistent fashion with minimal risk of detrimental revenue adjustment
Qualification
Required
7+ years of experience in selling professional services and/or solutions in the software industry in the Federal space
Consultative sales experience is required
Ability to build and collaborate strong relationships within the internal and external ecosystem, ensuring proper engagement with core teams and customers
Excellent communication skills analytical skills and thorough understanding of cloud application technology and trends
Proven track record of meeting and exceeding quota and key success metrics
Ability to segment account list and identify appropriate investment of resources
Cross-functional teamwork skills. Able to handle tough conversations and challenging meetings with internal and external stakeholders
Display a balance of strategic and tactical skills with a high level of intellectual agility
Strong focus on ownership and execution against deadlines while managing multiple opportunities at a time
Travel required up to 50%
Preferred
BA/BS degree is desired
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (794)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2025-12-31
Greylock
2025-12-31
2025-12-30
Company data provided by crunchbase