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ControlUp · 10 hours ago

Enterprise Relationship Manager - Great Lakes, US

United States

Full-time

Remote

Senior Level

7+ years exp

ControlUp is a leader in Digital Employee Experience, providing a platform that enhances workplace management. The Enterprise Relationship Manager will manage a named account territory, focusing on selling Digital Employee Experience solutions and building relationships with key decision-makers.

AnalyticsEnterprise SoftwareInformation TechnologySaaSSoftwareVirtualization

Responsibilities

Exceed revenue quota goals on a monthly, quarterly, and yearly basis

Demonstrate the ability to address each customer’s and partner’s unique inquiry, while providing them with the proper information and appropriate solution based on the customer’s specific needs and interests

Develop business plans, which align to the assigned geographic and business needs

Engage and work with business partners where appropriate

Follow-up on all leads supplied and ensure internal systems are updated

Lead the appropriate technical resources to demonstrate ControlUp advantages to the customer

Follow-up with clients and work with ControlUp post-sale managers to ensure consistent and ongoing coverage of account including new sales opportunities

Understand and work in all aspects of the sales cycle, including qualifying, presentations, demonstrations, RFP responses, negotiations, and the closing process

Develop and maintain a deep understanding of the territory including the customers, the prospects, the partners, the influencer’s, and the competitors

Understand and communicate all product and technological strategies employed by competitive and complimentary organizations in the Digital Employee Experience market space

Maintain the highest level of customer and partner satisfaction within the accounts in your territory

Maintain a positive, professional ‘total customer service’ attitude and demonstrate the company’s Core Values

Demonstrate the ability to create and manage conversations at all business and technical levels Act in ways that demonstrate customer focus and satisfaction by building effective relationships with customers, identifying, meeting and exceeding customer expectations, and by treating customers with dignity and respect

Qualification

Enterprise sales experienceNegotiation skillsPresentation skillsTechnologyBusiness planningCustomer serviceRelationship buildingCommunication skills

Required

Bachelor's degree or global equivalent in an IT, business or sales related field

Business travel is expected for this position

7+ Years of Business to Business enterprise sales experience

Proven results in a quota-oriented sales environment and an understanding of technology and technological innovations

Proven negotiation skills and the ability to persuade and influence decision makers and executives is required

Effective at presenting to executive management, i.e. C-Level

Professionalism, personal integrity, a high internal commitment to achieve success, the ability to build and maintain a vast network of professional relationships over a long period of time, strong oral and written communication skills