Apply on Employer Site

Rogue Credit Union · 10 hours ago

Indirect Relationship Manager

ID, US

Full-time

Hybrid

Mid Level

$79K/yr - $98K/yr

3+ years exp

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. The Indirect Relationship Manager will be responsible for cultivating and maintaining relationships with indirect dealer partners and prospecting loan growth opportunities within the assigned market territory, aiming to increase indirect loan funding and grow the overall loan portfolio with quality assets.

BankingCreditDebit CardsFinancial ServicesInsurance

Growth Opportunities

Responsibilities

Maintains current indirect relationships while demonstrating effective communication with dealers and appropriate internal partners. Achieves key performance objectives and related operations to resolve any funding/Member issues. Identifies and resolves dealer issues presenting excessive risk to the credit union, including but not limited to fraud, buy-back, dealer agreements violations, dealer personnel, etc. Assists in resolving conflicts and issues that have escalated and makes adjustments going forward to ensure issues do not repeat. Collaborates with management to ensure dealers and vendors are reputable, ethical and an asset to the business operation of the credit union. Conveys/troubleshoots underwriting decisions including declines with dealers

Assists management in tracking dealer metrics and performance, prepares reports for management, and ensures that dealer organizations and indirect product offerings comply with organizational policies, guidelines and standards. Maintains a thorough understanding of the credit union's loan policies and procedures. Maintains a current knowledge of industry trends and changes, including lending, laws, and regulations by proactively working with Rogue Credit Union's Compliance Officer. Completes weekly/monthly reports as assigned by management. Works with the department management team on the reporting and monitoring of dealer's profitability and financial performance. Develops business plans to align with credit union goals and provides quarterly competitive market analysis. Completes quarterly of each qualified dealer

Builds and maintains relationships between the Auto dealers and the credit union. Performs scheduled and "cold call" visits to the auto dealer network and other indirect loan partners to engage business development and face-to-face contact with business personnel. Maintains effective communication with dealers and appropriate internal partners. Achieves key performance objectives and related operations to resolve any funding/Member issues. Identifies and resolves dealer issues presenting excessive risk to the credit union, including but not limited to fraud, buy-back, dealer agreements violations, dealer personnel, etc. Assists in resolving conflicts and issues that have escalated and makes adjustments going forward to ensure issues do not repeat. Collaborates with management to ensure dealers and vendors are reputable, ethical and an asset to the business operation of the credit union. Prospects new dealer and business opportunities within assigned market, and presents dealer applications for indirect partnership to management for consideration. Conveys/troubleshoots underwriting decisions including declines with dealers

Collaborate with the Indirect Lending team in promoting and developing additional indirect lending products and opportunities. Prospect new businesses with potential to contribute to the overall goals of the credit union. Including performing “cold call” visits to engage in product exposure and face-to-face networking. Provide support to new indirect partners and work as a collaborative unit with the branch staff to provide an exceptional experience

Provides support for promotions and provides marketing and merchandising materials looking for advertising and branding opportunities. Provides guidance, training, and support to dealers on the credit union's products

Proactively performs other duties as needed or assigned

Qualification

Professional-level sales skillsVerbalAnalyticalWritten communicationDecision-makingMicrosoft ExcelNegotiation skillsProblem-resolution skillsTime managementOrganizational skillsPresentation skillsInterpersonal skills

Required

Three years to five years of similar or related experience

A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program

Professional-level sales skills with the ability to develop rapport

Exceptional verbal and written communication skills, including diplomacy

Excellent presentation skills to effectively convey information and engage with various audiences

Strong reasoning and negotiation skills, combined with analytical and decision-making abilities

Demonstrates good judgment and a thorough knowledge of laws, regulations, policies, and guidelines affecting lending

Effective time management and organizational skills

Ability to work independently

Strong resourcefulness and problem-resolution skills

Proficiency in Microsoft Excel, PowerPoint, and Word, including the ability to develop spreadsheets, reports, and presentations to support business objectives

Ability to adjust or move objects up to 30 pounds in all directions

Ability to remain in a stationary position, often standing or sitting for prolonged periods

Ability to perform repeating motions that may include the wrists, hands and/or fingers while using a computer

Ability to communicate with others to exchange information

Ability to perceive the nature of sounds at normal speaking levels or without correction

Ability to receive detailed information through oral communication, and make fine discernments in sound

Close and continuous visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading

Ability to travel up to 25% within the assigned territory (neighboring counties within a 200 mile radius)

Ability to conduct and present themselves courteously and professionally as a direct representative of the credit union