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Golden Gate National Parks Conservancy · 4 hours ago

Program Manager, Group Volunteering (Full-time w/ benefits)

San Francisco, CA

Full-time

Onsite

Entry, Mid Level

$75K/yr - $75K/yr

2+ years exp

Golden Gate National Parks Conservancy is a nonprofit partner of the National Park Service, dedicated to enhancing public awareness and providing volunteer opportunities in the parks. The Program Manager, Group Volunteering will coordinate and manage all aspects of volunteer group programming, ensuring impactful experiences for volunteers while collaborating with various partners.

Non ProfitWildlife Conservation

Responsibilities

Provide group programming management (recruitment, scheduling, and day-of support for groups) for community and volunteer events and programs, in collaboration with the Program Manager, Events & Special Projects

Design and maintain a framework for the central management of parkwide volunteer group programs across the Parks Conservancy, National Park Service, the Presidio Trust, and One Tam programs

Manage and organize group volunteer projects, weekly volunteer programs, and community service events for groups, including: Tracking Volunteer program events across park, Partner and site collaboration, Outreach and media posting, Correspondence and placement with appropriate programs, Registration, confirmation, and follow-up, Data entry and evaluation related to group volunteering

Support interagency program managers by understanding program needs and priorities for volunteer placement, and by exploring new program opportunities that can be staffed by groups

Provide group programming management for large-scale community service events and volunteer program special events (in collaboration with the Program Manager, Special Events & Special Projects)

Organize, track, and process program expenses related to group programming

Create and send group-specific communications to volunteers, program managers, and partners, including confirmations, reminders, day-of details, and follow-up messages

Serve as a primary point of contact for potential group volunteers, providing programmatic information, navigation, recommendations, and scheduling support for prospective group experiences

Employ and champion a customer service approach that is welcoming, responsive, and aligned with Parks Conservancy values for both internal staff and external partners

As scheduling allows, join program teams in the field to better understand group programs, build community and trust, and provide on-the-ground support with leading volunteer projects

Represent the Parks Conservancy at professional conferences, community events, and partner meetings related to group and corporate volunteering

In collaboration with the Program Manager, Special Events & Special Projects, manage the central volunteer email inbox as the primary hub for parkwide volunteer and group inquiries, with a particular focus on corporate, community, school, and affinity group requests

Work closely with the Senior Database Administrator to support the Community Database (e.g. Salesforce or similar), including: Maintaining accurate group volunteer records and tracking, Supporting staff training and adoption for group-program data practices, Advancing database functionality to better track group experiences and outcomes, Supporting data analysis, reporting, and program evaluation related to group volunteering

Aid program leaders in crafting productive and fulfilling group volunteer experiences while helping the Conservancy reach volunteer-related Strategic Plan goals

Collaborate with the Membership and Development teams to cross-promote membership programs that cultivate corporate giving and pursue grant and funding opportunities connected to group and corporate volunteering

Work closely with Community Engagement and Outreach teams to explore, cultivate, and adopt program practices that equitably engage local individuals and communities that the conservation movement has historically failed to engage (such as communities of color and low-income communities)

Work closely with tri-org volunteer program teams to understand seasonal needs and priorities for volunteer placement and to explore new group program opportunities across sites

Fulfill cross-department and interagency requests such as presentations, data and statistics, and program reports related to group volunteering

Regularly meet with the Director of Volunteers & Internships and the Senior Program Manager, Internships to discuss programming overlaps, shared group-volunteer priorities, and opportunities for collaboration

Help develop and maintain a cohesive team dynamic and foster a culture of respect, inclusivity, equity, and teamwork across the V&I team and partner organizations

Qualification

Group volunteer program coordinationData managementProject managementCommunity engagementRelationship buildingCommunication skillsFirst Aid/CPR certificationEquityInclusion focus

Required

Demonstrated experience coordinating group volunteer programs, corporate service days, community service events, or similar group-based programs

Strong skills in relationship-building and partner cultivation with community organizations, schools, corporate partners, and public agency staff

Excellent organizational and project management skills; ability to manage complex scheduling, multiple sites, and many simultaneous group requests

Strong communication skills, including the ability to write clear, friendly, and informative messages to group leads and program partners

Ability to effectively work on diverse teams and with a diverse range of people, inclusive of different backgrounds, ethnicities, genders, sexualities, ages, and viewpoints

Ability to center equity and inclusion in decision-making and program design, and to work respectfully with communities historically excluded from outdoor and conservation spaces

Comfort working with data and databases (volunteer management systems, CRMs, spreadsheets); ability to learn new systems with training

Ability to accept feedback, adapt to changing circumstances, and contribute positively to a collaborative, solutions-oriented environment

Combination of education and experience equivalent to at least 2-3 years in volunteer coordination, community engagement, group program management, corporate or community relations, or a related field

Valid California driver's license or ability to obtain, and ability to meet Parks Conservancy driver approval standards if driving is required for the position

Current First Aid/CPR certification or willingness to obtain (training may be provided)