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Marukai Corporation U.S.A. · 7 hours ago

Customer Service - Store Support Associate

Emeryville, CA

Full-time

Onsite

Entry Level

$20/hr - $22/hr

1+ years exp

Marukai Corporation is one of the fastest-growing chains of retail stores offering a wide selection of Japanese and Hawaiian imported grocery and retail products. They are seeking a Store Support Associate to provide premier customer service, engage in sales techniques, and assist in various customer service responsibilities.

Food and BeverageRetailWholesale

Responsibilities

Providing premier customer service, including greeting them and responding to questions to all customers and staff

Responds quickly and in a friendly manner to customer inquiries and complaints

Engaging in suggestive selling and other sales techniques

Ability to bag merchandise

Assists in returning shopping carts and baskets to designated areas

Reports all irregular issues and problems to the Store Manager for solutions

Exceeds Customer Service Department’s sales goals assigned through the efficient execution of Company policies and procedures

Opens & closes assigned cash registers

Counts opening and closing cash and other transactions for assigned register

Scans merchandise purchased

Checks customers’ coupons and applies to purchases

Checks coupons for expiration dates and validity

Checks IDs for tobacco and alcohol transactions

Processes purchases quickly and efficiently

Process returns and credits customers utilizing the Company’s return policy procedures

Conducts transactions professionally

Works various shifts, days or nights as assigned by Store Manager in accordance with the Company’s business needs

Organizes and stocks Customer Service display areas per store’s layouts, planograms and standards

Setting up and maintaining the condition of the Customer Service Section according to company standards

Proactively supports any promotional activity within the store and contributes to an effective working environment

Ensures that all Customer Service products are in its right place, so employees and shoppers can find what they need quickly and easily

Providing premier customer service, including greeting them and responding to questions

Engaging in suggestive selling and other sales techniques

Meets or exceeds Department’s sales goals assigned through the efficient execution of Company policies and procedures

Maintains cleanliness of work area, storage area, and selling floor

Ensures a safe and clean work environment

Cross Training: Store Support Associates exemplify teamwork and are open to and willing to be trained and step in when needed in all departments and similar skilled areas for filling and development opportunities

Qualification

Customer serviceRetail experienceFood handling licenseMath skillsEquipment operationCommunication skillsTeamworkProblem-solvingTime management

Required

Must be 18 or older to use sharp knives, use ladders, scaffolds or their substitutes, substitutes above 6 feet in height, and to operate or assist in operating power-driven machinery or equipment

Must be able to use job related equipment such as a stepping ladder and dollies

Must be able to lift up to 20 pounds without aid

Able to deliver friendly, courteous, prompt customer service

Able to read, write, and do simple math problems

Able to interpret, understand and follow instructions

Ability to effectively communicate and respond to questions from the general public and management

Ability to interact with all levels of management

Must be able to operate pallet jack, scissor lift, baler, compactor and scrub machine

Possess a food handling license or the ability to acquire one