Commerce Bank · 4 hours ago
Customer Support Specialist - BankCard Fraud
Kansas City, MO
Full-time
Onsite
Entry Level
$19/hr - $21.90/hr
1+ years expCommerce Bank is dedicated to helping people find financial safety and success while fostering a supportive culture for its employees. The Customer Support Specialist - BankCard Fraud plays a vital role in preventing and managing fraud by assisting customers with inquiries, processing disputes, and ensuring compliance with regulations.
BankingFinanceFinancial Services
Responsibilities
Receive incoming customer calls with questions about account debit cards, credit cards, and corporate cards
Complete intake for Reg E and Reg Z dispute and fraud cases for all card products
Review account activities, taking appropriate measures to minimize risk and loss to the bank, while complying with Visa, MasterCard, and federal regulations
Provide excellent customer service to both internal and external customers while meeting regulatory, production and quality standards
Perform security-related functions for consumer debit and prepaid, consumer credit, , Revolving Line of Credit (RLOC), and commercial cards, including: restricting accounts, gathering support documentation, and closing/reissuing accounts
Create and review fraudulent cases and resolve problems or troubleshoot issues related to card transactions and/or online websites utilizing multiple systems
Monitor and process fraud detection queues and visa consumer authentication services
Monitor account activity and place outbound calls when appropriate
Monitor product changes to ensure any system issues that require further research and account maintenance are resolved in a timely manner
Review and perform maintenance on daily spend increases
Process card maintenance duties, including: address changes, credit bureau updates, expiration dates, and building card holder records. Provide further research id card activity or account is not working properly, such as declined authorizations
Maintain the multiple application credit card functionality
Perform other duties as assigned
Qualification
Required
Intermediate knowledge of the fraud industry, including best practices
Intermediate Knowledge of federal regulations related to fraud
Ability to learn and retain knowledge of regulations such as Reg E and Reg Z, as well as Visa and Mastercard network rule
Ability to maintain professionalism with customers during difficult situations while maintaining a high degree of confidentiality
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Office software, including Outlook, Word, and Teams
Associate degree in Business Administration or related field or equivalent experience required
1+ years banking and/or fraud experience required
Preferred
Chargeback experience
Benefits
Employer sponsored health, dental, and vision insurance
401(k)
Life insurance
Paid vacation
Paid personal time
Career development
Education assistance
Voluntary supplemental benefits
Company
Commerce Bank
Commerce Bank is a commercial bank that offers financial products and banking services.
1001-5000 employees
H1B Sponsorship
Commerce Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$150M2014-06-18Post Ipo Equity· $150M
1978-01-13IPO
Leadership Team
John Kemper
President & Chief Executive Officer
Robert Holmes
Chairman & CEO
Recent News
MarketScreener
2025-11-01
2025-10-16
Company data provided by crunchbase