First Citizens Bank · 8 hours ago
Digital Channels Operations Generalist
United States
Full-time
Remote
Mid Level
$88K/yr - $115K/yr
4+ years expFirst Citizens Bank is a financial institution seeking a Digital Channels Operations Generalist to join their Consumer, Wealth, and Business Digital Banking team. The role involves taking ownership of various operational projects, providing support for business operations, and managing vendor processes to ensure timely delivery of tasks.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Operational Support - Provides support for business operations by responding to inquiries, identifying issues, and working to improve team practices. Assists in streamlining daily workflow for overall unit, resolving escalated matters where possible. Implements recommended modifications and enhancements. Execute various operational processes. Document and standardize procedures and job aids for operations team
Vendor Management - facilitate critical vendor processes including performance assessments, operations reviews, tactical tracking of open items
Project Management - support ad hoc projects across back-office applications and operational processes, communicate clearly, concisely, and proactively
Identifying Objectives - Determines business needs through complex analysis and reporting. Develops strategies to achieve company and department goals, and communicates these through the use of specifications, project plans, or other forms of documentation
Qualification
Required
Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting
Preferred
Need someone to get work done, you see a problem, you solve it, you see a gap, you fill it or figure out a path to fill it. You move things forward while others are still talking about it
Jira/Confluence exposure
Meeting facilitation
Project management experience (action item documentation, work breakdown structure, meeting minutes)
Vendor management experience (contracts, invoices, facilitate routine operational meetings)
Extreme ownership mindset - if its yours, get it done / Independent: take ownership of tasks from start to finish, no hand-holding
Digital Banking exposure
Communication skills: clear and concise
Stakeholder management (understanding of various stakeholders across the enterprise)
Benefits
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (102)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Greg Smith
Chief Information and Operations Officer
Recent News
2025-12-22
2025-12-21
Company data provided by crunchbase