American Food & Vending · 3 hours ago
National Vice President of Coffee Service Operations
Syracuse-Auburn Area
Full-time
Hybrid
Lead/Staff, Director/Executive
$150K/yr - $150K/yr
5+ years expAmerican Food & Vending is seeking an experienced National Vice President of Coffee Service Operations to lead the operational execution, equipment strategy, and service delivery of their national coffee program. This role is responsible for ensuring that coffee solutions are operationally sound, scalable, and consistently executed across all locations.
CateringCoffeeHospitalityVending and Concessions
Responsibilities
Own the end-to-end operational performance of the coffee services program, including equipment standards, service levels, and field execution
Establish and maintain commercial coffee equipment standards across all office coffee environments, including bean-to-cup, single-cup, batch brew, and specialty systems
Partner with service, operations, and vendors to ensure equipment reliability, uptime, maintenance protocols, and lifecycle management
Evaluate, test, and approve new coffee equipment and technologies for operational scalability and customer experience
Develop and oversee equipment deployment, replacement, and upgrade strategies nationwide
Lead teams responsible for installation, maintenance, repair, and ongoing service of coffee equipment
Define and monitor service-level agreements (SLAs), response times, and performance metrics
Ensure consistent quality, cleanliness, and functionality across all customer locations
Identify root causes of service issues and implement corrective action plans
Develop standardized operating procedures (SOPs) for coffee service operations and equipment handling
Drive continuous improvement initiatives focused on up-time, cost control, and customer satisfaction
Use data and reporting to identify inefficiencies and improve operational performance
Partner closely with Sales to ensure coffee equipment and service capabilities align with customer commitments
Collaborate with Procurement and Vendors to manage equipment sourcing, pricing, and inventory levels
Work with Training teams to ensure field technicians and operators are properly trained on equipment and service standards
Lead, coach, and develop regional and field operations teams
Set clear performance expectations and accountability for service execution
Build a culture of ownership, safety, quality, and continuous improvement
Qualification
Required
Bachelor's degree in operations, engineering, business, or related field (MBA preferred)
5–10+ years of leadership experience in coffee services, OCS, beverage operations, or equipment-intensive environments
Hands-on knowledge of commercial coffee equipment, including installation, maintenance, troubleshooting, and lifecycle management
Proven experience leading multi-site or national operations teams
Strong process orientation with experience building SOPs, KPIs, and operational dashboards
Ability to partner cross-functionally with Sales, Procurement, and Service organizations
Willingness to travel nationally 75% of the time
Preferred
Experience in office coffee service (OCS) or similar route-based service models
Background working directly with equipment manufacturers or service vendors
Experience scaling operational programs across multiple geographies
Benefits
Weekly pay
401K with company match
Employee Assistance Program
Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA
Ongoing training and development programs
Bonus Programs for eligible positions
Company
American Food & Vending
American Food & Vending specializes in the hospitality industry with vending, office coffee, water purification and micro-market services.
1001-5000 employees
H1B Sponsorship
American Food & Vending has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Steve Wells
Co- Founder
Company data provided by crunchbase