NEOGOV · 11 hours ago
Homeless Operations Coordinator
Richmond, VA
Full-time
Onsite
Entry, Mid Level
$77K/yr - $124K/yr
2+ years expNEOGOV is seeking a Homeless Operations Coordinator to support the Office of Homeless Services in Richmond. The role involves program administration, operational coordination, and contract management to ensure effective shelter operations and vendor management.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Administers daily operational tracking for all City-supported shelters, including Inclement Weather Shelter (IWS), CARITAS surge shelter, and emergency or seasonal shelters
Monitors nightly bed counts, utilization, Turnaway's, weather-triggered activations, and provider-reported operational issues
Supports implementation of Cold Weather and Winter Surge Protocols under Manager direction
Maintains shelter operations dashboards, trackers, and internal reporting tools
Documents service gaps, trends, risks, and emerging operational concerns for leadership review
Administers all Office of Homeless Services contracts, including shelter providers, hotels, security, transportation, sanitation, food services, and emergency response vendors
Serves as the administrative liaison between OHS, Procurement, Finance, and vendors
Tracks contract scopes, terms, expiration dates, insurance, compliance requirements, and deliverables
Reviews invoices for accuracy, service verification, and budget alignment prior to payment submission
Maintains complete contract and payment documentation in accordance with City audit standards
Supports procurements, amendments, renewals, and emergency contracts as directed
Administers hotel placements for eligible families with children in accordance with DNCS Hoteling SOPs
Confirms eligibility, coordinates bookings, tracks length of stay, monitors fiscal caps, and maintains placement logs
Serves as administrative point of contact for referrals from shelters, City leadership, Council offices, and internal partners
Coordinates handoffs to outreach, engagement, or case management staff for non-hotel client needs
Provides logistical and documentation support for encampment response activities in partnership with the HOPE Unit and OHS staff
Maintains centralized tracking of encampment locations, outreach efforts, safety considerations, and follow-up actions
Ensures documentation reflects trauma-informed, service-first engagement standards
Maintains internal trackers for shelter operations, contracts, hotel placements, referrals, encampments, and vendor coordination
Prepares internal reports, dashboards, budget summaries, and executive briefings for leadership
Supports winter shelter planning, surge readiness, and daily operational coordination under Manager direction
Drafts shelter-related operational communications, talking points, and internal informational materials as assigned
Distributes shelter opening/closing notifications, holiday schedules, and emergency updates as directed
Coordinates with DNCS Communications to ensure City messaging protocols are followed
Provides background materials and administrative support for interdepartmental and interagency coordination
Qualification
Required
Bachelor's degree in public administration, human services, social work, business administration, or related field
Minimum two (2) years of professional experience in homeless services, shelter operations, government operations, contract administration, or vendor management
Equivalent combinations of education and experience may be considered
Knowledge of budgeting, accounting, and fiscal tracking
Knowledge of contract administration and procurement processes
Knowledge of homeless services systems and trauma-informed practices
Knowledge of data tracking, dashboards, and performance reporting
Knowledge of Microsoft Office and enterprise financial/reporting systems
Skills in program administration and operational coordination
Skills in contract and invoice management
Skills in data organization, documentation, and reporting
Skills in interdepartmental coordination
Skills in written and verbal communication
Ability to manage multiple operational systems simultaneously
Ability to maintain discretion with sensitive information
Ability to track timelines, milestones, and compliance requirements
Ability to identify risks and escalate issues appropriately
Ability to work effectively in high-pressure, emergency response environments
Benefits
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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