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AAA Northeast · 12 hours ago

Sales and Service Counselor Registry (56795)

Worcester, MA

Full-time

Onsite

New Grad, Entry Level

AAA Northeast is a company committed to providing exceptional service and experiences for its members. As a Member Service Counselor - Registry, you will engage with members to provide sales and service related to memberships and other branch products, while ensuring compliance with state regulations in select locations.

Consumer Services

Responsibilities

Develops comprehensive knowledge of products and services offered by AAA Northeast. Uses information to promote the sales of memberships, including upgrades, auto-renewal and digital membership. Uses technology and product knowledge to promote AAA credit card program, business line referrals and other club initiatives. Makes any changes on existing memberships and assists members with any issues that may arise

Delivers accurate and timely information to members regarding club products/services. Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.)

In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems. Services include but are not limited to, license/ID renewals, registration renewals. Must be able to review applications and forms for completeness in person and over the phone in compliance with laws, rules, regulations, and standards

Provides assistance to members for accommodations and points of interest. This includes, mapping, routing, and possible hotel and car reservations for members. Promotes and assists members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products to members

Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals

Develops comprehensive knowledge of products and services offered by AAA Northeast. Through the five-diamond process, cross selling techniques, and club and department training, educates members of all benefits and KPI’s while maintaining a positive member experience

Keeps up to date on all promotions and initiatives in the branch. This includes recognizing opportunities to improve overall branch performance

Acts as a liaison with other departments, including but not limited to; Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate and gather appropriate information for the member or department issues

Performs job duties according to department policies, procedures, and practices within scope of authority, including adhering to all club/department safety protocols

Qualification

Customer ServiceSalesRegistry ServicesProduct KnowledgeCommunication Skills

Required

High School Diploma or GED Required

Customer Service with a focus in Sales Required

Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements Required

Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes Required

Company

AAA Northeast

With a legacy deeply etched in over a century of dedicated service, AAA Northeast delivers legendary services and trusted advice, allowing members and their families to enjoy the peace of mind that membership provides.

Founded in 1900