Associated Asset Management (AAM) · 5 hours ago
Onsite Community Manager
Phoenix, AZ
Full-time
Onsite
Mid Level
3+ years expAssociated Asset Management (AAM) is a leading company in Professional HOA Management services, celebrating 35 years in the industry. They are seeking a dynamic Community Manager responsible for managing community relations, ensuring compliance with governing documents, and overseeing the financial and operational aspects of the community.
Management Consulting
Responsibilities
In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members
Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners
Recommends and implements procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers
Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board
Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters
Plans, organizes, and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings
Reviews monthly financials and submits A/P to the management company
Establishes, drafts, executes, and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices
Secures competitive contract bids, presents comparative bid reviews, supervises, and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements
Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities
Reviews incident reports, responds, and implements timely solutions accordingly
Performs other related duties as directed
Qualification
Required
High school diploma or GED
Three (3) years of full time, paid, professional experience in a Community Manager role, preferably onsite and within a large master planned association
Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict
Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents
Contract administration
Vendor management
Meeting facilitation with boards of directors and/or business partners
In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry
HR and personnel management experience
Valid driver's license
Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker
Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines
High attention to detail
Facilities management skills and experience
Exceptional organization and tracking skills
Ability to function efficiently in a high volume, fast-paced environment
Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems
Ability to interact and work positively and effectively with staff and residents at all levels
Ability to work collaboratively and cooperatively within the department as well as with other departments
Benefits
Benefits that include medical, dental, vision, paid holidays and vacation, 401k with company match and more
Cell phone and mileage reimbursement
Continuing industry education (CAASP & CAAM)
Growth opportunities as we continue to be the fastest growing HOA management company in the US
Company
Associated Asset Management (AAM)
AAM is one of America’s most-respected Homeowner Association (HOA) management companies.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Laura Ziff
CEO
Company data provided by crunchbase