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Huber Engineered Materials · 12 hours ago

Customer Service/Sales Coordinator

Rifle, CO

Full-time

Onsite

New Grad, Entry Level

$25/hr - $28/hr

J.M. Huber Corporation is one of the largest privately held, family-owned companies in the United States, providing a diverse range of specialty and commodity chemicals. The Customer Service/Sales Coordinator serves as the primary liaison between customers, sales, production, logistics, and finance, ensuring efficient fulfillment of customer orders while maintaining high standards of service.

Chemicals

Responsibilities

Act as the primary point of contact for customers by providing product and service information, processing orders, resolving issues, and responding to inquiries via phone and email in a timely manner

Process domestic and international customer orders using Moniroo and Great Plains, including order entry, confirmation, invoicing, credits/debits, transfers, and receipts

Coordinate freight logistics including booking carriers, tracking shipments, maintaining freight documentation, reviewing freight invoices, and communicating delivery schedules and delays to customers

Create and maintain customer accounts, delivery locations, shipping documentation, Bills of Lading, Certificates of Analysis, customs documents, and related records

Collaborate with Sales, Production, Packaging, Logistics, and Finance teams to adjust orders due to inventory constraints, production changes, or customer requests

Compile and maintain reports related to sales performance, freight lane averages, feed tonnage, and production allocations

Support export activities, third-party warehouse coordination, railcar processing, and international shipping documentation

Maintain organized customer files, sample logs, transfer documentation, and shipping records in accordance with company policies

Serve as system liaison for Moniroo and other platforms, troubleshooting issues, testing new systems, and working with external software providers as needed

Comply with all Health, Safety, Environmental (HSE), quality, and regulatory requirements and perform other related duties as assigned

Qualification

Customer service experienceSales coordinationOrder processingMicrosoft Office proficiencyGreat PlainsMonirooRecord-keeping skillsAttention to detailCommunication skills

Required

Prior experience in customer service and/or sales

Proficiency with Microsoft Office (Excel, Word, Outlook), Great Plains, Moniroo, and general office systems

Strong attention to detail, record-keeping skills, and ability to interpret operational, safety, and procedural documentation

High School Diploma

Some College

Preferred

Experience in manufacturing, production, or operations preferred

Benefits

Annual discretionary bonus

Profit-sharing payout

Comprehensive, competitive benefits package

Company

Huber Engineered Materials

Huber Engineered Materials (HEM) is a global leader in industrial chemical manufacturing and is continuously innovating and transforming to exceed client expectations and industry standards.

Atlanta, Georgia, US

1001-5000 employees