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NCCI · 9 hours ago

Client Service Analyst - Insurance

Boca Raton, FL

Full-time

Hybrid

Entry, Mid Level

$50K/yr - $54K/yr

1+ years exp

NCCI is a trusted source for accurate workers compensation information, committed to fostering a healthy workers compensation system. The Client Service Analyst role involves providing analytical support and client education regarding Experience Rating Programs while ensuring effective communication and resolution of client inquiries.

Insurance

Comp. & Benefits

No H1B

Responsibilities

Utilize knowledge of filed regulatory manuals (i.e., Experience Rating Plan Manual, Basic Manual), to provide detailed explanations and educate clients on the appropriate use of rules for unique business-related inquiries

Analyze claim and payroll information from insurance carriers to explain year-over-year variations in worksheet calculations

Provide technical instruction to insurance agents and insurance carriers regarding payroll, loss and insured ownership information to complete regulatory required forms for the production of Experience Ratings, Classification Credit Premium Adjustment Program (CCPAP), and other premium modification programs

Utilize extensive knowledge of our organization’s products and services, makes client recommendations that facilitate self-service opportunities and ongoing client education

Lead or participate in department projects and initiatives (e.g., research and revise department procedures, participate in process improvement and systems enhancement projects by recommending changes and assisting with testing)

Assist with training (e.g., on the job trainer for new hires and develop and conduct presentations in staff, and department meetings)

Qualification

Analytical skillsClient communicationRegulatory manualsCustomer service experienceInsurance industry knowledgeResearch skillsMultitasking skillsListening skillsTeam collaborationDecision-making skillsOrganizational skillsPresentation skills

Required

A bachelor's degree and a minimum of one (1) year experience in a customer-facing analytical role, or equivalent experience acquired through internship or pertinent educational experience

Outstanding written and verbal communication skills are required as this role is responsible for direct client engagement as a front-line representative of NCCI

Excellent listening and probing ability with the ability to interpret and clarify information being provided by clients

Ability to interpret rules and guidelines and translate that information to clients to ensure their understanding

Ability to make decisions where the process steps are not clearly defined, or the work falls outside the standard procedures

Strong Analytical, interpersonal and decision-making skills

Strong organizational, research, PC, and multitasking skills required

Ability to work independently, as well as within a team environment, while possessing excellent judgment

Preferred

3 years of experience in an analytical client service position in industries such as insurance, finance, banking or other industries with transferrable skills

General understanding of worker's compensation insurance or insurance industry experience

Industry Specific Coursework or Industry Designations such as AIS, AU or CPCU