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ICW Group · 12 hours ago

First Notice of Loss Processor

Philadelphia, PA

Full-time

Hybrid

Entry Level

$19.58/hr - $30.88/hr

1+ years exp

ICW Group is a well-established insurance company that has been in business for over 50 years. They are seeking a First Notice of Loss Processor to serve as the first point of contact for processing new injuries reported by customers, ensuring that initial requests are handled thoughtfully and thoroughly.

Financial ServicesInsurance

Growth Opportunities

No H1B

Responsibilities

Provides excellent customer service as the first point of contact for customers

Provides customer care and service to insureds

Answers all incoming inquiry calls directed by general switchboard

Receives and intakes new initial claim documentation either via phone, e-mail, or fax and enters into claim systems

Responds to insureds in a timely manner

Directs questions to the appropriate contact in the department

Inputs new claims into enterprise resource planning (ERP) system as well as creates written documentation including physical file for manual storage

Reviews insurance policy information to determine coverage

Completes data entry for all first reports of injury

Determines severity of injuries and advises the appropriate levels of staff within standard operating procedures

Communicates with insureds, agents, internal and external stakeholders, as necessary

Assists examiners in contacting insureds or other involved persons to obtain missing or incomplete information to process claim

Receives and/or returns telephone calls as directed by claim examiner

Responds to insureds, agents or outside participants, as directed

Processes incoming mail and other administrative duties relating to claims

Qualification

Customer serviceData entryInsurance knowledgeMathematical skillsCommunication skills

Required

High school diploma or general education degree (GED) required

Minimum 1 year of related experience and/or training; or, equivalent combination of education and experience

Working knowledge or familiarity with customer service techniques, principles and practices

Ability to read, write and comprehend simple instructions, short correspondence, and memos

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Preferred

Insurance industry understanding, a plus

Benefits

Generous medical, dental, and vision plans

401K retirement plans and company match

Bonus potential for all positions

Paid Time Off

Paid holidays throughout the calendar year

We’ll support you 100%

Company

ICW Group

Glassdoor4.0

ICW Group Insurance Companies is a top-tier, national, multi-line Property & Casualty insurance company, providing comprehensive coverage to safeguard our customers’ world.

Founded in 1972

San Diego, California, USA

1001-5000 employees