Associated Asset Management (AAM) · 10 hours ago
Compliance Administrator
Surprise, AZ
Full-time
Onsite
New Grad, Entry LevelAssociated Asset Management (AAM) is focused on maintaining community standards and compliance. The Compliance Administrator is responsible for ensuring adherence to Architectural Guidelines and Governing Documents, providing education and support to homeowners, and managing compliance-related documentation.
Management Consulting
Responsibilities
Ensures compliance with the CC&Rs and Design Guidelines to preserve, maintain, and enhance the value of the community
Partners with homeowners to educate and ensure effective, long-term solutions
Research issues of non-compliance and prepares documentation for Committee/Board review
Records and tracks compliance information through company database
Maintains detailed records of compliance through investigations and follow up reports of non-compliance
Investigates issues of complaints/accusations brought against second parties by homeowners and makes determinations based on these findings
Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals
Performs routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs and Design Guidelines
Prepares all Courtesy notices, violation/fine notices, and documentation on all related compliance issues
Responds to homeowner questions and concerns regarding violation notices and/or architectural response notices
Educates homeowners, staff and realtors on proper submittal processes and compliance administration
Reviews submittals for accuracy and completion per the community Design Guidelines and works with the Design Review committee and third-party vendor per the community Design Guidelines
Meets with and provides ongoing education to homeowner committees
Coordinates documentation on appeals for committee/board review
Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance
Monitors software database to uphold guideline standards
Performs other related duties as directed
Qualification
Required
Thorough knowledge of CC&Rs and Design Guidelines
Ability to resolve conflict and deal with difficult customers
Ability to multitask and prepare and process large amounts of administrative items while being detail oriented
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines
Exceptional organization and tracking skills
Ability to function efficiently in a high volume, fast-paced environment
Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems
Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels
Excellent customer service skills
Advanced communication skills both verbally and written
Ability to work collaboratively and cooperatively within the department as well as with other departments
Ability to interpret, evaluate and explain governing documents (CC&R's and Design Guidelines) to homeowners, board members and staff members
Company
Associated Asset Management (AAM)
AAM is one of America’s most-respected Homeowner Association (HOA) management companies.
Founded in 1990
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Laura Ziff
CEO
Company data provided by crunchbase