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Santiam Hospital & Clinics · 3 hours ago

IT DESKTOP ANALYST

Stayton, OR

Full-time

Onsite

New Grad, Entry Level

$24/hr - $34/hr

Santiam Hospital & Clinics is committed to exceptional patient care and a supportive work environment. They are seeking a full-time IT Support Specialist to manage technology operations, ensuring hardware and software functionality, maintaining network security, and providing support to hospital staff.

Health CareHospitalMedicalNon ProfitNutritionPersonal Health

Senior Management

No H1B

Responsibilities

Assist with Hospital deployment of new hardware or software

Assist with Hospital desktop hardware or software application installation, configuration, and maintenance

Maintain inventory of Hospital Information Technology (IT) assets that include hardware, software licenses, and peripheral devices

Regularly perform Hospital IT system updates and patches to ensure that systems remain secure and stable

Conduct routine system checks to identify and address potential problems

Troubleshoot hardware and software issues on desktops, laptops, tablets or other peripheral devices

Coordinate with vendor representatives to carry out indicated hardware repair or replacement

Assist with setup and maintenance of Hospital network infrastructure components (e.g. routers, switches, or wireless access points)

Troubleshoot network connectivity issues, and escalated such issues to higher-level support as is indicated

Ensure that Hospital staff abide by proper network security practices such as those that involve use of firewalls or antivirus software

Effectively communicate with Hospital staff at any technical level to hear and confirm needs and to discuss and implement appropriate solutions

Provide IT system or application end users with training and guidance in use of such assets

Create and applicably update documentation and technical guides for users

Collaborate with staff from other Hospital Departments to ensure that IT systems meet Department business requirements

Provide first-level technical support to hardware or software end users via telephone, email or in-person contact

Promptly respond to and resolve service requests or technical problems

Use IT Department ticketing system to document and track all support requests

Collaboratively work with other Departments staff to assess and resolve complex technical issues

Participate in regular Department meetings and provide updates about ongoing projects and support activity

Perform other duties as assigned by Information Technology Manager

Qualification

Hardware installationSoftware installationNetwork securityTechnical supportTroubleshootingDocumentationCustomer serviceTeam collaborationVerbal communicationWritten communication

Required

Knowledge of principles that relate to the position, including familiarity with computer hardware and software

Possession of a high school diploma or an equivalent credential

Superior aptitude in verbal and written communication, demonstrated skill in customer service provision, and ability to work in a team-oriented environment

Possession of United States proof of citizenship or right to work in the United States

Possession of a driver's license or analogous identification

Willingness to participate in Hospital orientation and educational in-service

Ability to cope with occasional emotional distress

Ability to perform minimally demanding tasks, including walking, sitting, standing, lifting, squatting, bending, twisting, crawling, kneeling and climbing

Ability to occasionally lift loads of up to fifty pounds

Ability to clearly hear telephone conversation

Possession of visual acuity and color perception adequate to use computer monitors and other equipment that is required to perform job-related tasks

Benefits

Access to advanced medical technology

Continuous professional development

Supportive and inclusive work environment

Company

Santiam Hospital & Clinics

Santiam Hospital & Clinics is a not-for-profit, 40 bed acute-care hospital located in Stayton, Oregon, which is a short, 12-mile drive East of Salem, and serves more than 30,000 people annually from the communities of Stayton, Sublimity, Aumsville, Mill City, Jefferson, and the surrounding areas.

Founded in 1953