University of Iowa Research · 13 hours ago
A/V Installer/Programmer
Iowa City, Iowa, United States
Full-time
Onsite
Mid, Senior Level
3+ years expThe University of Iowa Research is seeking two A/V Installers/Programmers to provide configuration and support of technology in campus learning spaces and conference rooms. The role involves troubleshooting A/V hardware and software issues, documenting service activities, and coordinating support with vendors.
Research
No H1B
Responsibilities
Independently configures A/V hardware including programming control systems, audio systems, switchers, etc. Independently installs and replaces A/V hardware
Performs in-depth troubleshooting and support on hardware and software/firmware issues with A/V equipment
Documents service support activities (incidents and requests), creates & updates existing service and support process documentation, and maintains accurate records of A/V equipment in IT assets
Provides input on A/V technology in classrooms and other departmental meeting spaces
Coordinates support with vendors as needed and assists users regularly with escalated trouble issues
Qualification
Required
Any combination of education and experience that is equivalent to a total of typically 5 years of experience configuring, supporting, and troubleshooting audiovisual equipment. This could include: A high school diploma or GED and typically 5 years of experience; An associate's degree or technical diploma and typically 3 years of experience; A bachelor's degree in a field relevant to the position and typically 1 year of experience
Professional experience (typically 1 year or more) configuring, supporting, and troubleshooting audiovisual equipment including control, audio and video systems from a variety of vendors (preferably Crestron, Extron, Biamp, etc.)
Experience supporting Windows personal computers and laptops in an enterprise setting
Basic knowledge of concepts around enterprise networks including DHCP, DNS and 802.1x authentication
Experience with Microsoft Teams, Zoom, and other video-conferencing technologies in an audiovisual setting
Experience reading/interpreting A/V schematics and system diagrams
Demonstrated excellent written and verbal communication skills
Excellent interpersonal, customer service, and teamwork skills (including with technical peers)
Physical ability to routinely move and transport audiovisual and computer equipment up to 50 pounds
Valid US driver's license with the ability to meet the University of Iowa's Fleet Safety requirements
Preferred
AVIXA CTS certification highly desirable
Experience terminating and troubleshooting low-voltage cables (Cat 6A, coaxial, speaker, and/or control cable.)
Vendor certification from Extron, Crestron, Biamp or other audiovisual equipment manufacturers
Experience supporting audiovisual technology in a higher education or enterprise setting
Experience with a scripting language (Python, Lua, etc.) in an audiovisual programming environment
Benefits
Exceptional health coverage
University-paid life insurance
Robust retirement plans
Generous leave policies
24/7 support services
Well-being resources
Access to UI Health Care specialists
Advanced training
Leadership development
Tuition assistance
Company
University of Iowa Research
The Office of the Vice President for Research is committed to forging new frontiers of discovery by providing resources and support to researchers and innovators at the University of Iowa, to promote a culture of creativity that enriches the campus, the state, and the world.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase