Vantagepoint AI, LLC · 16 hours ago
Customer Experience Supervisor
Zephyrhills, Florida
Full-time
Onsite
Senior Level
5+ years expVantagePoint AI is an AI‑powered trading technology pioneer entering an exciting growth phase. They are seeking a Customer Experience Supervisor to supervise the customer service team, strengthen retention initiatives, and ensure operational excellence across the customer lifecycle.
Artificial Intelligence (AI)Financial ServicesInformation TechnologySoftware
Responsibilities
Supervise and mentor customer service, onboarding, and retention teams
Balance hands‑on leadership with operational coordination across multiple functions
Design and improve processes that drive adoption, satisfaction, and long‑term retention
Monitor customer health metrics and implement proactive retention strategies
Collaborate cross‑functionally with Sales, Marketing, and Product to champion the customer voice
Stay flexible as a generalist, stepping into operations, training, and support as needed
Qualification
Required
5+ years in customer success, support, or operations leadership
Proven track record improving retention, satisfaction, and team performance
Strong leadership, coaching, and communication skills
Data‑driven mindset with experience managing KPIs (CSAT, NPS, churn, retention)
Proficiency with CRM and customer success tools (Salesforce, Gainsight, Zendesk, etc.)
Adaptable, hands‑on leader who thrives in a dynamic environment
Benefits
100% employer‑paid healthcare and dental coverage
Generous PTO, paid holidays, and birthday leave
Professional development opportunities
Company‑sponsored events for employees and families
Company
Vantagepoint AI, LLC
Founded in 1979 by Louis B.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase