Bruckner's Truck & Equipment · 7 hours ago
Service Writer Trainee - Albuquerque, NM
Albuquerque, NM
Full-time
Onsite
New GradBruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. They are seeking a Service Writer Trainee who will greet customers, assess their needs, and facilitate the repair order process while ensuring effective communication and documentation.
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Responsibilities
Greet customers and initiate the write up process
Determine the customer’s needs and convey this information onto the repair order
Must be able to communicate well in order to document enough information to properly diagnose the vehicle
Responsible for providing supporting documents to determine warranty coverage and open campaigns
Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required
Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters
Assist with closing other repair orders as needed
Answer incoming service phone calls
Maintain product knowledge as the Liaison between the Service Department and the customer
Qualification
Required
Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner
Must be able to pass physical, including drug test
Must maintain a professional appearance
Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs
Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder
Benefits
Competitive Compensation Plans
Paid Time Off and Holidays
Excellent health, dental and vision plans
Investments in Training & Development
Generous 401(k) and Profit-Sharing Plan
Tuition Assistance Program
Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
Technician Student Loan Reimbursement Program
Disability and Life Insurance
Internal Promotion Opportunities
Flexible Spending Account
Health Club Reimbursement
Family and Team Oriented Environment
Employee Referral Bonus
Engaging and Challenging Assignments
Drug free workplace
Company
Bruckner's Truck & Equipment
Bruckner's is one of the largest and oldest Mack and Volvo dealers in the US.
Founded in 1932
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
James Moody, CPA, CIA
Chief Financial Officer
Recent News
The Journal Record
2023-01-12
Company data provided by crunchbase