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NEOGOV · 6 hours ago

Public Benefits Specialist 1-3 In-Training (PBS3) - Moses Lake

Grant County - Moses Lake, WA

Full-time

Hybrid

Entry, Mid Level

$3,840/mo - $5,956/mo

1+ years exp

NEOGOV is seeking a Public Benefits Specialist 1-3 In-Training to join the Dept of Children, Youth, and Families in Moses Lake, WA. The role involves conducting interviews and making eligibility determinations for child care assistance, while providing excellent customer service to families in need.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Conduct intensive interviews with customers to determine eligibility or continued eligibility for services when notifying the program of changes of circumstances for Child Care benefits

Provide information about program requirements, application procedures, and verification needs

Obtain and review necessary data, documentation and verification for Federal or State assistance as it relates to an individual’s specific circumstances

Process Child Care applications received from the Washington Connection online applications, in the Document Management System (DMS), and through interactive interviews

Responsible for Interviewing gathering and analyzing information, reviewing documents and system information. Assist customers to verify eligibility criteria, supporting first contact resolution customer service

Analyze collected oral and written information to determine accurate benefits and continued program eligibility

Finalize Child Care applications and reapplications with information received and verified for accurate determination of eligibility

Refer clients to both mandatory and optional services including other agencies as required

Authorize Working Connections Child Care Subsidy payment to approved Licensed facility and Family Friend and Neighbor (FFN) Subsidy Providers through the Social Services Payment System (SSPS)

Qualification

Financial eligibility determinationCustomer serviceCall center experiencePublic assistance programsAnalytical skillsCommunication skillsTeam collaboration

Required

One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs

Experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or in a customer service job where the major duties involve public contact, or a job providing staff support in financial eligibility determination will substitute, year for year, for education

Six (6) months of experience as a Public Benefits Specialist 1, and completion of the agency's Public Benefits Specialist Training Program

One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs and completing the agency's Public Benefits Specialist Training Program

Nine (9) months of experience as a Public Benefits Specialist 2

Fifteen (15) months of experience as a Public Benefits Specialist 1 and completion of the agency's Public Benefits Specialist Training Program

Eighteen (18) months experience determining eligibility for financial, medical, food, long-term services and support programs, childcare and equal access benefits

The ability to take action to learn and grow

The ability to take action to meet the needs of others

Preferred

Demonstrated experience working in a high-volume customer service environment

One (1) year of experience working in a call center environment

Prior experience determining eligibility for public programs

Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.

Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

State Employees are members of the Washington Public Employees' Retirement System (PERS).

Employees also have the ability to participate in the Deferred Compensation Program (DCP).

All state employees are covered by the federal Social Security and Medicare systems.

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Full-time employees earn eight hours of sick leave per month.

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).

Washington State supports members of the armed forces with 21 days paid military leave per year.

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay