HP · 6 hours ago
Manager - End User Services
Spring, TX
Full-time
Onsite
Director/Executive
$131K/yr - $205K/yr
15+ years expHP is seeking a Manager of End User Services to provide leadership and vision in supporting the company's technologies for end users. The role focuses on operational excellence, managing services for worldwide users, and ensuring strategic direction while fostering relationships with vendors.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Deliver on HP Inc.’s strategic objectives to transform IT Infrastructure and Operations into an innovative, agile, and lean organization providing end-user services
Build and lead a globally dispersed team
Vendor management
Create strategic and tactical operations, resource plans, goals, and organizational priorities based on business and IT roadmap
Champion continuous improvements and incremental improvements in the end user space
Develops strategic and tactical plans for operations and resources, setting goals and priorities for the End User Services division aligned with the broader business and IT strategies and functional aims
Collaborate with strategic choice of partners to provide operational and financial excellence. Driving modernization efforts to reduce technical debt, improve operational stability, and enhance user experiences
Work closely with multi-team technical resources, engineering managers, and other stakeholders to ensure systems function within SLA and that outages are dealt with rapidly and effectively
Qualification
Required
A bachelor's degree in computer science or equivalent technology degree is required; an MBA is preferred
15+ years of experience in IT Infrastructure Technology / Operations, with at least 5 years of senior management experience
Proven track record of building and motivating high-performing teams in times of change in global matrix environments
Onshore/Offshore partner integration to deliver services of high quality at competitive price points
Proven track record of leading design delivery of large‐scale, high‐quality systems focused on infrastructure
Strong attention to detail, analytical capability, and excellent verbal and written communication
Ability to effectively work with and influence others and act as a change leader
Ability to operate independently and collaboratively
Strong leadership skills, including coaching, team building, and conflict resolution
Organizational and strategic management skills, including budget and business planning and forecasting
Skilled in Metrics and data-driven processes to hold vendors accountable while working in collaboration mode
Ability to manage human capital across multiple geographies and organizations to drive workforce development and achieve desired results
Advanced multi-tasking and prioritization skills
Advanced relationship management skills, including partnering and consulting with senior management and executive roles for internal and external partners
Proficiency in Microsoft M365: Deep understanding of M365 suite, including administration, configuration, and troubleshooting
Microsoft Teams: Experience in managing Teams environments, including integration with other tools and services
SharePoint: Expertise in SharePoint Online and on-premises, including site management, permissions, and customizations
Zoom: Knowledge of Zoom administration, including user management, security settings, and integrations
Active Directory & Directory Services: Strong skills in managing Active Directory, including user and group management, GPOs, and directory synchronization
Exchange: Experience with Exchange Online and on-premises, including mailbox management, security, and compliance
Problem-Solving Skills: Strong analytical and troubleshooting skills to resolve complex technical issues
Preferred
An MBA is preferred
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; + 4-12 weeks fully paid parental leave based on tenure + 11 paid holidays + Additional flexible paid vacation and sick leave (US benefits overview)
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (169)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
2025-12-31
2025-12-30
2025-12-30
Company data provided by crunchbase