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Sun Loan Company · 8 hours ago

Customer Service/Collections Loan Specialist - 117

Sedalia, MO

Full-time

Onsite

Entry Level

$16/hr - $16/hr

1+ years exp

Sun Loan Company has been a trusted financial resource for over 30 years, serving communities across the US and Mexico. The Customer Service/Collections Loan Specialist supports the branch manager in loan processing, ensuring compliance and efficiency while managing customer communications regarding payments and loan modifications.

BankingFinancial Services

No H1B

Responsibilities

Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current

Properly closes loans by ensuring all loan requirements are explained

Execute collection calls on overdue accounts

Uses company provided location services to locate past due customers

Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers

Ensures continual account growth by selling loans to former and prospective customers

Sells ancillary products including taxes, referrals and car club (where applicable)

Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law

Prepares copies of financial and legal documents as requested

Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date

Enters payments into loan management software

Accommodates for payment extensions and properly maintains collection notes on account screens

Qualification

Customer Service experienceCollections experienceLoan processingMicrosoft Office SuiteGoogle WorkspaceBasic math skillsPositive attitudeWork ethicOrganizational skillsCommunication skills

Required

1 year Customer Service experience in any field

Proficiency in operating systems (e.g., Windows, macOS, Linux) and common software applications (e.g., Microsoft Office Suite, Google Workspace), with experience in software installation, configuration, and troubleshooting

Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment

Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth

Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail

Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately

Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship