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Trane Technologies · 5 hours ago

Client Service Representative

Columbus, OH

Full-time

Hybrid

Entry Level

$70K/yr - $80K/yr

1+ years exp

Trane Technologies is a leader in creating sustainable climate solutions and is seeking a Client Service Representative in Columbus, Ohio. In this role, you will work closely with customers and account managers to ensure service needs are met and to drive customer satisfaction and retention.

IndustrialMachinery ManufacturingManufacturing

H1B Sponsor Likely

Responsibilities

Act as a customer advocate to ensure that customer needs are met and exceeded, resulting in high satisfaction rates, retention, quotes, pull-through, and service agreement base growth

Provide assistance in the account management process for existing clients, including the identification and execution of additional services

Serve as the primary contact for assigned customers to ensure they are satisfied with existing services, leading to account retention

Collaborate with Service Account Managers to ensure successful execution of service products, renewals, and service agreement renewals

Assess and evaluate potential service agreement opportunities at startup

Actively make outbound calls by leveraging open work orders file, Salesforce reporting, Linkage, lost service agreement list, new equipment start-ups, etc

Follow up on connectivity reports, outdated equipment lists, and control upgrade opportunities

Own follow-ups on expiring quick quotes and service agreement customer calls

Qualification

Customer ServiceHVAC knowledgeSalesforceCommunication skillsCollaboration

Required

Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED

Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone

Preferred

Working knowledge of HVAC systems preferred

Benefits

Health insurance and holistic wellness programs

Family building benefits include fertility coverage and adoption/surrogacy assistance.

401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

Paid time off, including in support of volunteer and parental leave needs.

Educational and training opportunities through company programs along with tuition assistance and student debt support.

Company

Trane Technologies

Glassdoor3.9

Trane Technologies develops energy efficient indoor environments for commercial and residential applications.

Founded in 1885

Dublin, Dublin, IRL

10001+ employees

https://www.tranetechnologies.com

H1B Sponsorship

Trane Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (38)

2024 (48)

2023 (28)

2022 (41)

2021 (33)

2020 (13)