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SEV Laser · 9 hours ago

Office Manager - Langhorne

King of Prussia, PA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $75K/yr

SEV Laser is a leader in the laser hair removal industry, committed to delivering exceptional results and an outstanding experience for clients. The Office Supervisor will oversee daily office operations, focusing on sales performance, customer service, and team development to ensure operational standards are met and sales goals are achieved.

BeautyMedical DeviceWellness

Responsibilities

Drive sales performance by setting ambitious yet achievable goals for the team

Monitor sales figures and trends, providing insights to improve performance

Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement

Foster a positive and motivating work environment that emphasizes teamwork and accountability

Engage in coaching in-the-moment training to address performance issues and encourage skill development among team members

Conduct regular one-on-one check-ins to provide constructive feedback and guide career development

Ensure that all office tasks are performed efficiently and in accordance with company policies and procedures

Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations

Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers

Uphold a high standard of customer service, ensuring that all team members address client needs effectively and professionally

Implement feedback systems to understand customer satisfaction and identify areas for improvement

Handle escalated customer concerns with professionalism and resolve issues promptly

Lead by example in promoting a performance-driven culture, celebrating successes, and addressing challenges

Implement team performance metrics and track progress regularly

Organize team training sessions focused on enhancing sales techniques and service excellence

Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location

Engage with local businesses, organizations and community events to promote SEV Laser’s services

Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image

Qualification

Sales ManagementCustomer ServiceTeam LeadershipOffice Software ProficiencyCommunication SkillsCoaching SkillsData ManagementPerformance MetricsInterpersonal Skills